You’re accusing Fidelizer, Roon’s partner company that they’re distributing virus amongst their customers. Technically I could have sued you for defamation. If mods are around, please moderate this.
I am accusing nobody of anything. Just give you ideas where to find possible errors
Suggesting that I may commit crime against my customers is not an idea. If you apologize for your jokes taking too far now, we’ll put this under the bridge and move on.
The problem with this is that if nothing changed in the code at all except for the build number, and you asked the question, you would still get people saying that they hear a difference. The simple act of asking makes people attribute any changes to the update. And if it’s their mood or ear wax.
For the record, no discernable changes in my system and I have a 60K system, too
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Well, there’s also $100k owner system who also say Roon sounds no different from foobar2000 which is free and I will respect his opinion.
But as some of my friends are Roon’s customers buying license for services, some with lifetime license are not happy with worsen sound quality in recent build and I’m posting here hoping Roon can check things out and find a way to improve the situation.
I hope you find the glitch that affects your system and that of your friends. Because if I read through that thread, affected are just you and friends. Cross my fingers for you.
So you won’t apologize? I’m not letting this slide about accusing me for distributing virus amongst my customers. I don’t care if you make jokes about my system or my ears but accusing Fidelizer for putting virus will not be something I let it slide in public community.
I never accused you of anything.
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“Maybe you distributed a virus amongst your costumers?”
This is what you said. Putting up baseless rumor that I may commit crime which can affect company’s reputation is not acceptable.
Your statement is ridiculous. See below:
You’re accusing Roon, Fidelizer’s partner company (and provider to you of a free license) that they’re degrading audio quality on a digital system with a build that changed nothing related to audio output. Technically I could have sued you for defamation.
Will you apologize? I will not let this accusation slide. This is a serious allegation that I can let it [sic] slide in public community.
Agreed. I fully expect an apology or evidence of the accused behavior.
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After reading through this ludicrous and crazy thread I can only suggest that Roon revise its policies for partnering up with third parties, as having to take on all these silly and unsubstantiated claims doesn’t reflect well on Roon itself. And where there are resources for 35k CD players and 100k systems, there may well be something left for paying the trifle of a Roon license.
If someone thinks he notices a sound quality degradation, let him put evidence on the table or shut up.
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I’m feeling the same thing…
Really? Is this how you’re going to treat your customers who have issues with changes in recent build? I’m speaking up on their behalf and provided workaround that you can try yourself to confirm.
And how did you treat “A few clients reported me that new Roon update worsen sound quality in their system.” as accusing Roon? This is different from “Maybe you distributed a virus amongst your costumers?”
I didn’t say maybe Roon ‘did something bad’ I said what clients and friends reported me so I took investigation. I also reported a few critical issues in community that your staff kept blaming client’s backup data instead of checking log properly.
If anything I helped your company resolving critical bugs twice already. I don’t believe I owe Roon’s apology for reporting what customers heard and told in recent build.
If I’m just an ordinary audiophile, I’d have created patch program for people to test and compile already. But since I’m running business now so I understand Roon’s standing better and asked in civil.
I asked if you make any change in RAAT code recently and this is your response? Well, I’m disappointed in your response, Danny.
Regards,
Keetakawee
Yes, same here. Friends told me: never ever buy a product that leads to a noticeable degradation of Roon’s sound quality.
And here I asked moderator to handle audio trolls like you but they play along with you instead. I guess that’s enough of internet for today. I wish I can block you but sadly this community doesn’t have that feature.
I really hope you find a solution to your problem.
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I already found my solution is which is copying these files from 2.0 build 1182 to current build as temporary solution.
raatmanager.dll
RAATServerApp.dll
Roon.Audio.Raat.dll
My friend who reported me this issue before have just told me it sounded great again after I replaced those files. But whether Roon will check into code about those files and update them or not is up to them. I did what I could to help improving Roon as I always have been already.
You are aware all Roon partners have free license access to provide product support and maintain good customer experience with Roon, right?
I already reported root cause of some critical issues that helped Roon solving problems already. This is also one of those issues customers reported me and I identified the root case being related to RAAT. Changing RAAT files from older build like 1182 seem to make them happy and I reported this to Roon.
The answer to this was actually
and
As a developer of audio servers, switches, and routers, you definitely have the ability and hardware to dump the data that is sent by Roon 1202 and an earlier build over RAAT and compare them for any differences. Doing so and finding any would be a great service to the community and Roon.
Is there a reason why you are not doing this?
Did you also try this without changing anything and telling the friend that you did? If not, how else did you rule out bias?
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From my findings that data that wasn’t changed can sound different to some group of audiophiles and they have no means to verify this. This is subjective feedback from them that I can help them finding workaround for my case.
As for placebo and biases, personally I don’t really use Roon much myself. Until recently that I started developing special optimization method for Roon in my own server since a lot of my customers are using Roon now and yeah it’s good so I helped promoting Roon with my products.
It saddens me how Roon’s developer are putting their ego ahead of customer’s feedback and their partner who tried to help improving Roon experience. I’m saying this as both partner and Roon user that I regretted sharing this and I probably won’t ever try to do something like this again.
I thought helping Roon to resolve critical bugs a few times since past years will help them see me in better light but I guess that was my bias alone. Anyway, it doesn’t matter. You do what you want and I don’t really feel like getting involved further on this after seeing Danny’s response like that for now.
Regards,
Keetakwee