Roon ARC can't access Roon Core

Roon Core Machine

AMD Ryzen 5 2400G with Radeon Vega Graphics 3.60 GHz w/ 16GB RAM

Networking Gear & Setup Details

Router: TPLINK Archer AX50
Modem: Unknown Generic device

Description of Issue

{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“130.105.154.240”,“router_external_ip”:“192.168.0.12”},
“status”: MultipleNatFound
,
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.1.1”,“found_upnp”:true}
}

I’ve tried the steps in the troubleshooting but nothing works. Need help on this problem. thanks

Vlad

What country and ISP?

Country: Philippines
ISP: Sky Cable