Network Setup
· My only router was provided by my ISP
ARC Status
· ARC is *Not Ready*
Roon Error Code
· None of these are listed. It simply says "TIMEDOUT" or similar.
System or third-party *firewalls *or *antivirus software* can sometimes block RoonServer from reaching ARC.
·
Try adding RoonServer and its associated processes to the whitelist of any firewalls or antivirus software you have installed, including the Windows system firewall, if applicable.
[You can learn more about firewall exceptions with Roon here.](https://help.roonlabs.com/portal/en/kb/articles/firewall)
Has the status in Roon -> Settings -> ARC changed after adding exceptions in your firewalls and antivirus software for Roon?
ARC is still *Not Ready*
Don't give up yet.
· I'm stuck. I'd like to create a post to ask Roon Community for help.
Describe the issue
Can't connect to Roon Arc after switching internet providers and replacing modem. Prior to this Arc was working fine. Error message is:{
"ipv6_connectivity": {"status":"NetworkError","status_code":504,"error":"error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined"},
"ipv4_connectivity": {"status":"NetworkError","status_code":504,"error":"error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined"},
"external_ip": {"actual_external_ip":"121.hhh.iii.jjj","actual_external_ipv6":"2403:aaa:bbb:ccc:ddd:eee:fff:ggg","router_external_ip":"null"},
"status": "status": MultipleNatFound
,
"natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"server_ip":"192.168.20.1","found_upnp":true}
}
Describe your network setup
ISP - Aussie Broadband, NetComm NF20MESH router, Roon Nucleus as core, Gigabyte ethernet wired connection.