Roon ARC displays "Port is in use" message despite port availability (ref#KMPJ95)

I’m reporting an issue with Roon ARC not working anymore on my Asustor AS5402T NAS, even though it was working perfectly when first set up.


:arrows_counterclockwise: Context

  • I installed Roon Server on my AS5402T several months ago.
  • Roon ARC was working fine initially, including remote access via port forwarding.
  • At some point — possibly after a firmware update or other system-level change on the NAS — ARC stopped working.

:test_tube: Troubleshooting steps

ARC now reports:

“The selected port is already in use by another application.”

But all tests indicate the issue is not network-related:

  • The selected port (e.g. 55111) is not in use (netstat shows nothing bound)
  • I tested with busybox nc -l -p 55111 and confirmed that:
    • The port is reachable from the outside
    • The port shows as “open” in tools like yougetsignal.com
  • I tried several different ports — same result
  • Even with Tailscale VPN, ARC still can’t connect to the Core

:white_check_mark: Final confirmation

I installed Roon Server on a Windows laptop (MSI) on the same network.

Result:

  • ARC worked instantly
  • Port binding succeeded
  • Remote access is functional via both port forwarding and Tailscale

:dart: Likely root cause

It appears that recent system or container changes on the AS5402T prevent Roon Server from binding to external ports:

  • Possibly due to restricted permissions
  • Or increased sandboxing of services after a NAS update

This didn’t happen when I first installed Roon Server — it’s a recent regression.


:bulb: Recommendation for affected users

Move the Roon Core to:

  • A PC/Mac (even temporarily)
  • Or a low-power always-on mini PC (NUC, etc.)

Use the NAS as a music library via SMB or NFS — that part works flawlessly.


Hope this helps others facing the same issue after updates on Asustor devices.

Best,
Olivier

Hello @viex,

Thank you for reaching out to Roon Support and for sharing your testing report.

The ARC issue on Asustor is expected to be resolved soon. Asustor will include the missing module in the next update of ADM 5.

I’ll mark this ticket as resolved for now. Please let us know how things go after the next Asustor update.

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