Roon Arc Error

[james_borrego_resner]

Network Setup

ISP Google Fiber
TP-LINK AXE5400 Tri-Band Wi-Fi 6E Router
Roon Server and Roon Remote both Build 1489

ARC Status

Roon Arc can securely access your Roon Server

Roon Error Code

None on server.
Roon Arc clients (2)
Both Android - one connecting via T-Mobile, the other via AT&T

Arc clients will both connect and allow server to be selected.
Shows “Syncing with Roon Server for first time”
Brings “Who’s listening” with my 2 profiles
When either is selected get the following error:
“There’s an issue with your Roon Server. Your Roon Server is online but there is an issue that’s preventing access. Go to the Roon app for more information”

Describe your network setup
ISP Google Fiber
TP-LINK AXE5400 Tri-Band Wi-Fi 6E Router
Port forwarding is established using Port 55000. Tried changing all settings, including server, to 55001. Same issue

[Suedkiez (Just a fellow user like you)]

Try uninstalling/reinstalling ARC. (You will lose any ARC downloads)

[james_borrego_resner]

[benjamin]

Hey @james_borrego_resner,

Thanks for writing in and sharing your report!

@james_borrego_resner

Roon Server and Roon Remote both Build 1489

Based on your account info, it looks like you have a handful of devices running Early Access, as well as a few devices running the Production version of Roon as well.

What version of Arc are you currently running? If you’re having issues on Early Access, can you see if you run into these same issues on Production?

---

Please note that Roon staff will be out of the office on December 24th-26th & January 1st in observance of the Christmas & New Years holiday period. Additionally, we will have limited staff available on December 27 & 30/31st . Thank you for your understanding.