Well it’s been a few days now running ROCK. Thanks again for that, I probably would have found it, but I have it now. I am running it on less powerful than recommended system with the N95 Celeron but it takes a licking and keeps on ticking to steal a phrase from an old Timex commercial. I have had it running three end points and two ARC sessions simultaneously with no apparent lag or connection problems. I have been running at least two sessions all day since I installed ROCK and no issues to speak of.
That leads me to ask if you have taken a good look at your network. Are you connected via wire? Have you looked at the configs on the modem, router, switches? How’s your ISP? I have a fairly robust network and system being an old IT guy, 10GB backbone, UDM-Pro, etc.
Hope you get it solved!!
Peace.
Congrats on the set up of your ROCK.
The problem some others and I encountered does not happen with Roon endpoints on the local network. Somehow Arc playback (LAN and remote) can kill the core making also Roon endpoints to lose playback in consequence. I can listen via Roon all day without any issues but 10 mins with Arc could kill the entire setup.
Network otherwise is super solid. 10Gbs ups and down, fixed IP from ISP and 0 issues with any other device on the network.
Got it, thanks. Good luck solving you issue!
Sorry I wasn’t any help. . . If it starts happening, I’ll be back!
I am experiencing the exact same symptoms, such as the poor connection warning with the progress bar at the top still moving, along with my core hang, but online without the ability to start playback due to a lack of album display. The current solution is to restart ROCK. Reinstalling ARC does not bring any improvement.
Ayy, twinning but my core is on Win11.
I’m really hoping that this gets resolved soon by Roon Support, I know they’re inundated with work rn but the radio silence concerns me
I have to give you great props for all of the troubleshooting and documentation work you’ve done so far on this issue, it’s stellar!
Hoping for a resolution soon.
Thank you.
I’ve just noticed that your issue sounds very similar to this one:
I’ll check with @support to see if the threads should be merged.
I am testing the beta version of roon ARC via Roon Early Access Program. Previously, when I reinstalled roon ARC, it lasted over six days without restarting the core. I will report on my experiences with the beta.
Hi @Geoff_Coupe, thanks for the link. From the error description it sounds very similar. I think merging, if applicable, does make sense to keep the support streamlined.
Interesting to hear if it is fixed in the beta release.
I find it so strange that there is no conceivable pattern to when the core crashes. I went the past three days without having to restart once but then today got met with a core that needed to be restart twice within 15 minutes…
Same issues here
Bad news regarding the beta release. The same symptoms appeared tonight when streaming qobuz to my iPhone over 5G. A remote reboot of ROCK restored the stream.
It happened right after one song ended and another was supposed to start, but it did not.
That’s bad news but thanks for the follow-up.
In the other thread (referenced by @Geoff_Coupe above) concerning an issue similar to this, the Roon support staff may already be aware of these issues. But it appears they might no have had time to actually implement a fix in the beta versions yet…
Most of the time it is the communication of the Arc App on your phone to the IP address of the server. If you delete the App from your Phone and re-install it, it should fix the problem. It has worked for me and a few other people.
Resetting/re-installing Arc is just a temporary fix. It has been tried by numerous people in this thread and did not stop the problem from reappearing. I for once reinstalled the app two times but the issue always reappears. This has been confirmed in this thread.
The same problem has been happening to me. Reported everything here, support even appeared and asked for details on the crashes, then after many reports were posted they abruptly closed the thread without further comments.
This is is a huge problem with Roon, I saw the early access are starting some tests on this, but I do not run early access versions unfortunately.
The thread is here:
Thanks for sharing the link to your other thread. Reading through this I noticed that some of the later posts of yours was marked as the solution. I assume you did not mark your own post as the solution but that might be the cause why it was closed within only 36 hours after the last reply.
Thanks for pointing that. That is incredibly upsetting. I would NEVER mark as solution something that is bothering me to this day. This is curious. And it was not even the last post. I do not want to make assumptions but it is very strange. Tried to delete the post now, is still shows a “solution”. And i cannot “unmark” it as a “solution”.
I was never notified that the post was marked as solved, nor have been contacted by support afterwards. As said before, incredibly upsetting.
I definitely agree. If it was not you but the thread was closed so quickly because of it, it is quite concerning. I hope the investigation into this issue is still going on.
As you can see this thread is without any official Roon support for weeks now…. Customer service is clearly not a priority.