Roon Arc is not connecting

[Haim_Sheffer1 (Haim Sheffer)]

Roon Core Machine

Roon core - Windows 10 64 bits

Networking Gear & Setup Details

I use ethenet connection via DECO X60 to fiber router

Connected Audio Devices

Roon end point is TDAI-1120

Number of Tracks in Library

Library contains 5000 tracks

Description of Issue

Roon ARC test is unsuccessful .
I used port number 55005
I enabled upnp in both DECO and my router.
I enabled automatic port forwarding in my router and port forwaring of port 55005 in my DECO
I disabled my fire wall and still it is not working
The error message is -

{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“x.229.2.x”,“router_external_ip”:“192.168.1.2”},
“status”: MultipleNatFound
,
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.68.1”,“found_upnp”:true}
}

[Wes]

Hi @Haim_Sheffer1,

This is a form response that contains some information you’ve already provided. For that part, please ignore the questions. Otherwise, it should help you isolate the problem.

Thank you for your patience while we’ve diligently worked to reach every request for support with port forwarding. The diagnostics you’ve provided suggest there is a redundant layer of network address translation preventing port forwarding.

This can either be at the local-network level (commonly as a result of two routers), or at the level of your service provider (in the form of carrier-grade NAT).

If your setup involves an ISP-provided gateway (modem/router combination) and your own third-party router:

• In the web administration interface of the ISP-provided gateway (modem/router combination), enable Bridge Mode or equivalent, where the ISP-provided gateway does not have DHCP routing enabled.

• Alternatively, if you have already created a manual port forwarding rule in your 3rd party router, you can add an additional rule to forward the port through the ISP/second router.

If you only have one router in your setup or your modem is already in Bridge mode, please take a look through our list of known router and internet service provider solutions, as other users may have already encountered the same situation: ISPs and Routers: List of Known Solutions and Workarounds

You can reach out directly to your service provider to ask if they support port forwarding; this question will often enough to prompt them to explain whether or not the carrier-grade NAT they’ve implemented can function with ARC.

More specifically, you can pass along the following questions:

• Have you implemented carrier-grade NAT for my account level?
• Have you fully implemented IPv6, or do you have IPv4 addresses available?
• Can I request a static IPv4 address to support port forwarding?
• Are there any ports you have reserved at the ISP level I should be aware of?

If you’re unable to locate an existing solution in our #support:port-forwarding-resources subcategory, please reach out to the Roon support team and include the following information:

1. What is the make and model of your modem and router?
2. Do you have any additional network hardware, like additional routers or managed switches?
3. Who is your internet service provider and what is your geographic region?
4. Is your Modem configured in Bridge Mode so that it operates only as a modem or do you have the ports forwarded on both?

[Wes]

Hi @Haim_Sheffer1,

Just checking in on you. Please let me know if you need further assistance.

Thanks,
Wes