Roon arc is not working outside my local network

[MarinRene (Marin Rene Lugo Villa)]

Roon Core Machine

WINDOWS 10
HP

Networking Gear & Setup Details

HG8145V5 ROUTER FROM MY ISP
ARCHER C8 CONNECTED USING THE NETWORK PORT ON THE HG8145V5

Connected Audio Devices

M400 SMSL DAC DIRECTLY TO THE ROON CORE USB PORT

Number of Tracks in Library

Description of Issue

EVERYTHING WORKS FINE LOCALLY
I CANNOT MAKE ARC TO WORK
THIS IS THE MESSAGE ON ROON CORE

{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“xxx.xxx.199.62”,“router_external_ip”:“192.168.100.18”},
“status”: MultipleNatFound
,
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.0.1”,“found_upnp”:true}
}

[Martin_Webster]

It appears that you have two routers, which means you’ll need to open ports for ARC on both routers. The correct port is shown under Settings > Roon ARC > PORT.

[MarinRene (Marin Rene Lugo Villa)]

Dear Martin,

I only have my ISP’s Router, here I am sending you the screenshot of UPnP on it.

It is enabled and the ROON Core appears there.

There is no other Router.

The reading on the Core is this now:

{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“xxx.xxx.131.207”,“router_external_ip”:“10.240.167.216”},
“status”: MultipleNatFound
,
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.100.1”,“found_upnp”:true}
}

[MarinRene (Marin Rene Lugo Villa)]

[benjamin]

Hey @MarinRene,

Thank you for your patience while we’ve diligently worked to reach every request for support with port forwarding. The diagnostics you’ve provided suggest that UPnP is not properly configured on your router.

Please first try the following steps:

• Try to enable UPnP/NATPMP in the web administration interface for the router directly upstream from your Core
• Try to manually open the port in your router’s port forwarding configuration
• Make sure the IP/Port matches the Port listed in Roon → Settings → ARC
• Check for any VPNs or Firewalls that might be interfering
• Check if your modem is in Bridge mode

If you continue to experience difficulties, please tag the support team and include the following information:

1. What is the make and model of your modem and router?
2. Do you have any additional network hardware, like additional routers or managed switches?
3. Who is your internet service provider and what is your geographic region?
4. Is your Modem configured in Bridge Mode so that it operates only as a modem or do you have the ports forwarded on both?