Hi Ho,
I am moving this to the Support section. Can you please supply the additional information below:
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Who is your internet service provider?
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Please list the make and model of your modem and router?
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Do you have any additional network hardware, like additional routers or managed switches?
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Does your network have any VPNs, proxy servers, or enterprise-grade security?
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What machine are you using as a Roon Core, and how is it connected to the internet?
Thanks!