Roon ARC not working despite correct port settings on tp link Omada router (ref#MHALU3)

Support ARC: Port Forwarding Help
1

Network Setup

· I use a single personal router not provided by my ISP

ARC Status

· ARC is *Not Ready*

Roon Error Code

· None of these are listed. It simply says "TIMEDOUT" or similar.

System or third-party *firewalls *or *antivirus software* can sometimes block RoonServer from reaching ARC.

·
Try adding RoonServer and its associated processes to the whitelist of any firewalls or antivirus software you have installed, including the Windows system firewall, if applicable.
[You can learn more about firewall exceptions with Roon here.](https://help.roonlabs.com/portal/en/kb/articles/firewall)

Has the status in Roon -> Settings -> ARC changed after adding exceptions in your firewalls and antivirus software for Roon?
ARC is still *Not Ready*

Don't give up yet.

· I'm stuck. I'd like to create a post to ask Roon Community for help.

Describe the issue

Roon ARC has suddenly stopped working. I checked my port forwarding settings. Everything seems correct. I have the Roon IP set as destination IP and I'm using Port 55000. Both match the settings in Roon. I'm using a tp link wired router (Omada). I also have my firewall turned off. I'm out of ideas. Thank you for your help.

Describe your network setup

My ISP is Spectrum. I have a tp link wired router (ER7212PC v1.0). They are linked together via Ethernet cables (Audioquest Vodka). Roon/ARC are running on MacOS 14.4.1(Sonoma).

2

Here is a copy of my port forward settings.

Screenshot 2024-06-06 at 11.33.35 AM
Screenshot 2024-06-06 at 11.33.35 AM1920×1248 142 KB

3

Is there an error message in the box on Roon → Settings → ARC

4

{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“98.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}

5

Here is a screenshot of my ARC screen

Screenshot 2024-06-06 at 12.21.32 PM
Screenshot 2024-06-06 at 12.21.32 PM1860×1048 148 KB

6

Strange, looking all fine and the error message just complains about UPnP not found. This shouldn’t appear with your manual port forwarding rule, so maybe the error provides confirmation that the manual rule isn’t working.

I can’t see why it would not, all looks fine. Did you reboot everything, starting with the router?

7

I restarted the router. I’ll reset the Mac now. I’ll update you shortly. Thank you for confirming my settings were correct. I thought I was going crazy.

9

Don’t do that.

image
image1444×403 81 KB

10

It still doesn’t work. I’ve restarted everything there is to restart. I’m clueless.

12

It stopped working. I turned it off.

13

I don’t have an idea either. Let’s wait for official support or maybe @Wade_Oram wants to help out :slight_smile:

14

I figured it out! I’m a knucklehead. If you look at the screenshot of my router port rules, I set the IP as 198.168. It should have been 192.168. I’ve been troubleshooting in the back seat of a Telluride (remote-in) coming home from vacation. I completely mistyped it.

Thank you for jumping in and helping!

1 Like
15

Damn, and I didn’t see that. I blame the phone. Sorry, I should have!

1 Like
16

If it makes you feel better, I didn’t see that either. And I’ve been typing quite a few local IPs lately.

2 Likes