Roon ARC unable to access Roon Server due to network timeout (ref#N3BLWH)

Support ARC: Port Forwarding Help
1

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· I can't log into ARC but I can log into Roon

Describe the issue

Roon Arc is unable to access Roon server, I get the below message:
{
"ipv6_connectivity": {"status":"NetworkError","status_code":504,"error":"error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined"},
"ipv4_connectivity": {"status":"NetworkError","status_code":504,"error":"error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined"},
"external_ip": {"actual_external_ip":"128.vvv.www.xxx","actual_external_ipv6":"2001:ddd:eee:uuu:ggg:hhh:iii:jjj","router_external_ip":"10.99.227.139"},
"status": "status": MultipleNatFound
,
"natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"server_ip":"192.168.68.1","found_upnp":true}
}

Describe your network setup

Using Roon nucleus one directly connected to TP link Deco X50 (4g+5g)

2

The error means you have two networks in your home. Most likely, the ISP router 10.99.227.0, and the Deco 192.168.68.0.

If possible, set up the Deco to obtain IP addresses from tge ISP router.

2 Likes
3

Thanks for the reply, I am using Deco X50-5g as my router and I believe that’s the mistake.

4

Hi @naelaus,

If you’ve Bridged one of the routers to remove the local double-NAT layer, then please post any updated diagnostic error you see in Roon Settings → ARC.

Who is your internet service provider? It’s possible there’s a CG-NAT layer upstream of your account.

6

Hi Connor, thanks for the support. I only have one router which is the TP Deco X50-5g. My nucleus one is directly connected to it and the diagnostic above is what I got. This was never an issue with my old DSL router and my ISP so it’s evident that the TP Deco is causing this headache. The TP Deco X50 settings are so basic you can’t change them, I’ll try to post a photo to showcase the 2 IPs.

7

1000095978
10000959781868×4000 925 KB

1000095977
10000959771868×4000 1.16 MB

8

Since the external IP address is a ten-dot network, and the connection identified as mobile, it looks like you are on CGNAT.

However, you have a couple of options. The ISP may be able to provide a static (public) IP address, or you could use Tailscale. Unfortuntely, using this with a Nucleus, while doable, is not straightforward.

9

Hi @naelaus,

@Martin_Webster is correct in their response above. Let us know if you have any additional questions, and if you’re able to get a static address from your ISP. :+1:

10

Thank you all, will do :pray:t3:

1 Like
11

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