I’m not sure if you got this working or not but if you didn’t it’s possible that Roon is not using the port you think it is. If you click the reset link next to the port value on the Roon ARC test it will tell you which Port it’s actually using. Do not use both UPnP and port forwarding at the same time.
Thank you TEAM! Still not working after several sleepless nights. I will keep testing. My trial is up in 3 days, but I will continue my subscription because I understand the importance of what Roon is delivering
My issue is there is no current phone support, regardless of fee. Can I pay a fee to have someone walk me through this over the phone?
(Listening to Artist: Phil Collins / Song: “Another Day in Paradise” while chatting")
Thank you for your post. Based on the diagnostics you’ve submitted above, the Core is not able to secure an external IP address from the upstream routers.
It’s most likely the case that the FIOS router is not in Bridge mode or equivalent. If you’ve set up a manual port forwarding rule in the FIOS web admin pointing to the static IP and port from Roon → Settings → ARC, then you’ll also need to setup an identical rule in the Google Mesh system. Alternatively, you can connect your Core directly to the FIOS router.
We’re standing by for your response. If necessary, we can loop in the Accounts team to extend your trial, since these tests have so far prevented you from fully enjoying ARC.