Hi Ben I got your email and replied to it direct. I’m relatively new to the Forum and didn’t realise it had appeared on here.
Here is my reply:
Thank you so much for your email!
I’m 99.9% certain that the issue isn’t a Roon one and was caused by the latest Synology DSM update (DSM 7.1.1-42962 Update 5) no longer allowing anonymous user access to a shared folder; even one with minimal security settings. This may be something you’d like to confirm by testing and make people aware of; I’m sure a lot of Roon users have their music on a Synology NAS?
Initially I tried connecting with the admin user login and password and was immediately able to connect; this gave me a good clue as to what was going on.
My only remaining issue is that I can’t see a way of checking which login credentials I’m actually using and can find no way of editing them. If I go to Settings>Storage>three dots>Edit there are various settings available but nothing to check (or amend) the user login. If I remove the share and re-connect the path is already there.
We’ve seen evidence elsewhere that it was a Roon change, not a Synology update, that created the requirement for credentials. We’ve seen the same behavior with Synology and QNAP devices, which suggests its the client (Roon) not the server (Synology) that changed.
@Revaulx I don’t believe Roon will display the user in use. You can, however, remove and re-add your network share at which point you can choose the username and password of your choice.
Synology has a “Connected Users” widget can be displayed on the DMS landing page. I think it’s actually displayed by default. If you hover over a username in that list, the IP address of the user will be displayed. This may help you figure out what account is in use.
Well it inexplicably failed to connect once more, completely out of the blue.
So I uninstalled Roon from my PC, reinstalled, successfully connected to the NAS and restored from a recent backup.
Now it’s telling me that the NAS drive is once again “not available”.
Is login info stored in the backup? If you change a network password and restore from a backup does it overwrite the new password? If so I’m completely stuffed…
You need to create a new storage location with the other login credentials. If Roon caches the old connection, try and restart your Roon Core after deleting the old, but before attempting to setup the new storage location. If this isn’t enough, you may have to delete the NAS from the location list on the left side (X) first – if no X-symbol is present to delete, then again a restart of the Roon Core might fix this. To be on the save side, make sure to restart your current Roon Remote/UI alongside the Core too if applicable.
