Roon can’t find particular albums from KKBOX

Roon Core Machine

Model: Intel Nuc
CPU: intel 11th GEN i7
RAM: 16G

Networking Gear & Setup Details

ZYXEL EMG3525-T50B/Ethernet/no VPN

Connected Audio Devices


Number of Tracks in Library

40,000 tracks

Description of Issue

As the title, I tried to find an album called “Old Fox” written by Chris Hou from roon. However, there was only Tidal’s version appeared on my roon, so I went back to the native app of KKBOX to check if it was available. Apparently, the album did exit on KKBOX.

Could you fix the bug ? Thanks a lot !

P.S. The album “Melo Melo love Rock” by Wa-suta can’t be found by roon either. Please also try to fix it.

Need help please…or just an explanation…