Hi, @Paul_Wilson1
I have no experience with Control 4, but your setup does seem odd to me.
I have a few BlueSound Nodes in my house. I don’t use the BlueOS app at all. I set up the Nodes as Roon endpoints which allows Roon to control them fully including transport and volume. When Roon plays to a BlueOS endpoint, such as a Node, the endpoint will auto switch to Roon Ready.
Control 4 can integrate directly with Roon. Based on your screenshots, it looks like it can also integrate directly with BlueOS. I’m guessing - and this is an educated guess - that your installer integrated using the BlueOS integration instead of the Roon integration. I think you would be much closer to the experience you want if they’d integrated with Roon instead.
I’m referring to the integration described here: https://help.roonlabs.com/portal/en/kb/articles/control4#Overview
That may be the place to start when you talk with your installer.
Does that make sense and possibly help?