Roon Core Crashing Regularly on OSX Ventura 13.2 [Ticket In]

Support
17

Hi @Brain-Proxy and @Douglas_Stearns,

Thank you for your diligent reporting and we’re very sorry to hear you’re experiencing an issue with Ventura.

For context, there were changes to the audio kernel made by Apple in OSX 13.0. For users on Mac Cores, two major symptoms have been reported:

  1. Temporary loss of all audio output on the Mac, even outside of Roon. Audio outputs disappeared from Audio Midi Setup. This was unrelated to Roon and appears to have resolved - albeit without much context - with the release of 13.1. Anecdotally, this appeared limited to Apple ARM (M1 and above) computers. There were wide reports in the pro and consumer audio community, but these have settled down in the last two months. It’s unlikely to be your issue if you’re experiencing problems now.

  2. Roon crashing on 13.0 and above. This is likely the issue you’re encountering and is a high priority ticket for our QA and development teams.

The workaround for the second issue is to install RoonServer in the place of Roon. Most users - although not all - have reported this to relieve symptoms or improve them. To do so without retaining the problematic Roon install, please take the following steps:

  • Create a Backup of your current database
  • Exit out of Roon
  • Navigate to your Roon Database Location
  • Find the folder that says “Roon”
  • Rename the “Roon” folder to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
  • Verify if the issue persists on a fresh database before restoring the backup

Note that replacing Roon with RoonServer will disable Roon’s GUI on your Mac computer - it’s just the “guts” of Roon, without the user component. You will need to control Roon from an additional Remote.

Please accept the assurances of the team that we’re working tirelessly to resolve this issue. If you experience additional managed crashes, feel free to upload your crash reports to our Log Server here after zipping them up at your convenience.

Hopefully, the workaround stabilizes your system in the meantime. We’ll report back with updates as soon as they are available. While your frustration is justified, your patience is not overlooked.

2 Likes