The problem you have been experiencing is most likely fixed with today’s update for Roon Core/Server, build 1234. Ensure that you install this update, the problem will most likely go away.
As a fellow user I do understand that online forums are a challenge for some users. However, as someone whose job has been fixing software user problems for decades, let me tell you that trying this over the phone with a tech-challenged user is the worst possible way for both sides.