Roon Free trials that are not free [Yes They Are]

No. Because they repeatedly transmit details to many vendors.

Probably not. I merely summarized Frank_Sullivan’s stance, which veers into tinfoil hat territory. I do not concur with it. Providing my credit card number is among the least of my worries. One, because I am not liable for fraudulent use. Two, because banks and card issuers have effective algorithms for detecting fraudulent use. When unauthorized use of one of my credit cards has occurred in the past, my bank/card issuer detected it before I did and notified me immediately.

AJ

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Understood; of course, Andrew.

It’s still a real nuisance when it happens, though, isn’t it: I must have had it every two years or so for the past 20. Yes, the bank always helps - but it’s still a fair amount of work to change to the new card details in the many places it’s stored (or where I have it logged as being used).

But, as I say, the real issue (at least for me as a happy Roon user) is that Roon trials are free… anything for accuracy’s sake :slight_smile: .

If the OP decides it’s not for them, they can simply say so and, I’d assume, RoonLabs will delete their card’s details…

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Requiring a valid credit card is an easy, painless and fair way to weed out children and deadbeats. It is a common practice.

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I wasn’t going to say anymore and just let sleeping dogs lie but I was truely amazed that in all the replies not one person was in agreement and someone even had the audacity of changing my post title to say yes it is free. Again I must stress that I am not targeting roon, they are just one of many software companies who advertise free trials. My misjudgement was that I assumed that ‘free’ has the same meaning in all countries and all languages. “Free” implies a number of things depending on circumstances but in general something is free if it is not restricted, controlled or limited, no strings attached. If the “free” trial requires that they give me something on the condition that I give them something then it is clearly not free, it is conditional or a barter. Money changing hands is not a determining factor if something is free or not. What they should advertise is that you can have a limited trial without monetary cost conditional on you providing financial details. If they advertised thusly, and many software companies do, than I would not go to the trouble of proceeding any further but advertising as they do I jump through hoops only to find out at the end that I need to give them something which if nothing else it is annoying. Now I know that many people do not have a problem with giving whatever personal details are asked of them but I do and I would rather know upfront so then I can just move on. As to whether I would ever use roon even after a “free” trial that is up to me to decide given my changing circumstances. I have trialed pieces of software which did offer free trials, some I bought and some I decided were not for me but I do like to try something before I buy whether it’s a internet shop or a bricks and mortar shop.

Move on, you want something on your terms that’s not available.

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Roon do not charge you to take out a trial.

Yes they ask for credit card / debit card details, but the trial is still free.

I would change your feedback threads title to;

I don’t want Roon to have my CC details to sign up to a trial

You are posting this in Roon’s forum pages, thus targeting Roon.

You now know and you don’t like it so move on (I mean this politely)

When I signed up to a trial of Roon I knew they wanted my credit card / debit card details. I did not need to complete the sign up process to find this out. The choice to finalise the trial sign up was still there. So, you do have a choice.

I believe it’s a little unfair to post this as feedback.

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A free Roon trial means you do not have to pay money for it. That’s all, and most people understand that. Please move on.

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However, in the case of Roon’s, you have been aware that CC details are required since at least Nov 2020, see quoted post below. So I struggle to understand why it’s such a surprise now.

I get your general point, but for Roon it can never be this way as their music and data providers licensing agreements insist that payment details are captured. (This is also required to guard against serial trial abuse).

That’s because the majority of people understand that the term “free” in the context of “free trial” means the subscriber does not have to pay for the the service during the trial period.

I believe Menzies’ suggested title is a more accurate description of your complaint.
If you wish I’d be happy to update the topic’s title to this. Let me know.

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