Roon Helpdesk no response at all

[Suedkiez (Just a fellow user like you)]

They responded to your thread two days ago:

Roon connects to non-existent old server after restoring settings (ref#FBC8X9)

Hello @Mike_Agsteribbe, Thank you for the detailed explanation — I can see why this behavior was unexpected, so let me clarify what’s happening and how to get things back on track. How Roon stores settings and metadata Roon settings, metadata, and library information are stored inside the database on the Roon Server, and that database is associated with a specific Roon account. When you restore a backup, you’re restoring the entire server identity as it existed at the time of that backup — not…