Roon Interruptus

I have the same problem. Happens with both TIDAL and Qobuz for me. I have read so many posts about this and in most of them, the devs/support seem to be gaslighting us, mainly telling us it’s our network. I have been a victim of this. I even said so in my earlier posts. But after optimizing my network, I can say for sure it’s not my network’s problem. It’s Roon. Let’s start with that at the very least.

The medical condition know as Roon Interruptus continues unabated with no cure in sight. I’ll be checking with the Roon Doctors to let them know I Want a New Drug.

Which is about as good a segue as I can get, for the first case of interruptus today. This case came while listening to Huey Lewis & the News from his Sports album.

All entries are actual songs that have skipped, I’m not making any of this stuff up.

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…and so it continues. The interruptus that seems eternal. This time it is a title song from the Eagles called, “On the Border.” BOOM! off to the next track way before I was ready. Can’t my tunes play all the way through? What can I do? For now I’m going to try to turn some water into wine.

Does this happen whenever you play each of these specific tracks, or just on one occasion with each of them?

How often are tracks interrupted? Does it happen every time (or virtually every time) you play a track, every 2nd or 3rd time or just once or twice in a listening session. When you use a playlist or Roon Radio does the problem occur near the start of your playlist or does the problem only occur after you have been playing the playlist for some time? If it only happens after some time, could it be a cache related issue?

Luckily for me, I don’t experience this problem on my systems, and each of these tracks play fully when I listen to them. Now, this is not of much help to you other than to point out that it is not a generic problem with either Roon or Tidal.

For what it’s worth, I run Roon ROCK on an Intel NUC (8i5), and use my Synology NAS only to store my locally ripped CDs, and I use either Win10 or iPAD to control my music playback.

Mostly this happens on one occasion, although the Huey Lewis song it happened twice in a row. When it happens I go back and play the track again and it almost always plays through just fine.

Roon Radio often loses control of the audio device at first start up. But on the second attempt it plays just fine. I can live with that.

This issue is this never happened before Roon 1.8. Nothing on my end changed. Either Roon, TIDAL, or perhaps my Internet provider which is Wide Open West are causing the issue. It happens enough to be a real pain and is something that needs to be resolved. Since it started happening with Roon 1.8 that is my best guess, but a change with TIDAL or my Internet provider that perhaps could have happened at the same time that 1.8 came out could be an explanation.

Music is an important part of my life. I studied it in college, and nowadays I go to live performances as much as possible when the performance is in the right venue. In the case of Steely Dan, that group played a few years back at Ravinia just north of Chicago. A full 16 piece band took the stage and gave one of the best performance I’ve heard. Most people know the genius behind Donald Fagen, but there is Walter Becker who was the other half of the genius of Steely Dan.

Walter Becker has done some of his own albums and they are good. So when my playlist cued up the song Hard Up Case from the album 11 Tracks of Whack, you know I was enthusiastic…but…then…BANG! Interruptus hit and prematurely took all the fun away. I have noticed that all these albums the skip seem to be MQA files. Don’t know if that has anything to do with it. I’m hoping the Roon Doctors will find a cure soon.

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Maybe Roon folks are too kind to tell you, but Intel Atom or WiFi to core (and less so to endpoints) are underspec for Roon. In particular, WiFi can drop packets because of collisions with other nearby WiFi networks, and Roon hates that.

Perhaps, but before 1.8 this was never an issue. If it worked just fine before, what has changed now? Does 1.8 have greater requirements on resources? If so, just say it. Also, streaming is what everyone does. Not many houses have a cabled backbone to every room in a house. My 4K HD TV streams Netflix, Disney+ and all others just fine with no hickups. Everything else works just fine on wifi too. Yes, I’m aware I am underspec. That is why I made sure to have the additional RAM and the database on a SSD. To make sure everything else was in spec, and once again, it worked just fine with 1.7.

What’s changed is that 1.8 is a major release with new functionality that in all probability demands more from your hardware.

And Brian warned us about this at the beginning of the Roon journey:

Another thing to keep in mind: Roon is not static. It will receive software updates over time, and as always, we’re going to continue pushing the functionality forward as hardware improves. Buying something that’s just barely sufficient today is a recipe for a sub-par experience in a year. Likewise, the hardware we’ll be recommending six months from now (April 10, 2015) will be six months better than what we’re recommending today.

Right, subpar means slow loading of the visual elements which I experience and accept because of my core. At the same time, Roon states streaming the actual music is the easy part and that is why the music files on spinning disks is just fine. Now, yesterday Roon played fairly well with only one skip all day. Today, no skips so far. We could speculate all day what causes this. What I hope to hear from Roon is specifically what has changed that is causing this change in performance.

I am a customer, not an employee. I am also a NAS-user. I own a 7th gen NUC and use ROCK as my core. Preferred wire connections for my music playback. When the Wifi is marginal, drop outs occur. They drive me crazy too. I eventually plan to have all Roon playback over ethernet. If you have more funds, buy a Nucleus. Invest in a better LAN with ethernet. You’ll enjoy your music playback more. You mention the tracks are from TIDAL, make sure your ISP is providing enough bandwidth and you have a powerful enough router.

I appreciate all the advice, but most of this I understand well and have it covered. I have both Synology RT2600ac and two Synology MR2200ac to extend my wifi. Some of the better devices in the business and I check the dashboard and test wifi throughout my house. It is strong everywhere and rock solid. Which is to say I have WOW 500Mbps Download and 50Mbps upload internet. I did this not for Roon so much as we have a great home theater 4k setup and my son does video editing work so he’s transferring a lot of large files to the NAS, and the work from home world we’re all in demands solid internet. Everything seems to run very smooth. While Internet can go down or slow down from time to time, I can easily see when that happens and know where the problem is. Generally, my Internet and wi-fi is not the issue.

As for the core, I will at some point add a NUC, but my understanding it will speed up the loading of tracks and playlist, make the UI snappy fast, but that is different from dropping tracks as I understand it.

Again, thanks for the tips.

The Core should be wired. Since all music is streamed through the Core, if you play something from a streaming service (or from music on a network source and not local to the core), the music is streamed from the source, over the network to the core, then processed to PCM (which is larger than the incoming data, btw) and then sent back OUT to the endpoint(s).

Having the core on Wifi, or a local source of music on a Wifi hop to the core, can strain a Wifi network.

My core is wired since it is a few feet from the router and modem that was easy enough. Everything else is WiFi.

Thanks.

Processor is still underspec, and USB SSD is not ideal either. The minimum system I’ve run successfully had an I5 NUC with 8GB and M.2 SSD, with music served from a Synology NAS. NUC, NAS, and router wired; most endpoints wired. The only WiFi endpoint I’ve owned is great 95% of the time, but it can stutter when the neighborhood WiFi traffic gets really heavy. At another location, fairly isolated house, I ran a Linn endpoint wireless for months without any issues. It all depends on the local WiFi environment.

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Have you had any response from Roon Support yet?
I see lots of folks have been posting in vain with the same skipping issues I have also experienced since the advent of Roon1.8 and yet we don’t seem to be anywhere near a resolution.
Unless you consider the contention from Roon that all of our networks have suddenly gone bad…:see_no_evil:
It’s far too much of a coincidence to see so many folks posting with the same issues on Tidal, Qobuz and file streaming - and all starting after the release of 1.8…
I don’t think anyone would mind if Roon came out and said what is happening (or that they don’t know) - and there was a dialogue.
Just to leave everybody hanging and not understanding what the problem is - isn’t really very good.
Roon - you are better than this…

David

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I read and understand there are a lot of folks having these skipping issues and it should not be ignored for sure.

However I would be very sure there are the vast majority of users who do NOT have this issue.

This makes it very difficult for Roon to nail it down I would think?

And why they suspect it could be network or equipment related.
From what I understand, gear and/ or network that was just ok on 1.7 might actually not be ok on 1.8.

Just my musings…

I’ve been having this issue and spending too much time pondering what has happened. Just yesterday it dawned on me that in one aspect, Roon 1.8 improved quite a bit. Why it took so long to notice is at first the new UI threw me for a loop and I was focused on adjusting to the new layout, then the skipping issue caught and held my attention. But what I overlooked is that the performance of the software interface improved quite a bit. Where it used to take 10-15 seconds for some of my massive playlists to load, they now load in 1-2 seconds. There is still a lag when I manually change tracks. It takes 5-6 seconds for a new track to play when I manually advance to a new track. What this means to the skipping tracks issue, I don’t know for sure, but perhaps in the effort to improve performance in some areas, there was a step back in others?

In a vacuum, the mind will fill the space. Without direction from Roon on this, those of us with this issue will continue to speculate.

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Thank you for your efforts, Roon Doctors!!!

Never say never…but…after a few days of listening I’ve not had a skip with any songs! The cure has worked and my life is back to normal…or as normal for me as it will ever be.

Conrad Rontgen first discovered X-Rays in 1892, Frederick Banting discovered insulin in 1920, and Penicillin was discovered by Alexander Fleming in 1928. Greater than all those discoveries was the cure of Roon Interruptus in 2021. Human kind owes a great debt of gratitude to the good Roon Doctors and Scientists that have given us back the ability to enjoy our music uninterrupted. May the Noble Foundation find a way to award a Noble Prize to those involved with this cure. Thank you!

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