Roon keeps freezing and crashing on Windows (mostly when resuming from minimized) [Solved After Roon Build 1302]

Support
57

Hi All,

Thanks for the feedback here! We are looking into this issue and have brought it up with the team recently, and we are wondering if you could provide some more information. Can you please let us know:

  1. Does the hang have any relation to minimizing / maximizing the Roon app or does it occur while in use?

  2. When the hang occurs, what is the last active window of Roon? Are you on Now Playing, Queue, My Albums, or another view?

  3. What is your CPU/GPU information? If you can submit screenshots of your Windows System Information System Summary and Display Tab, that would be helpful:

2022-04-27 15_20_01-si_7.png (642×335) - Vivaldi

  1. Are there any common patterns to the hang, does it occur after any repeatable sequence of actions or looking at any views in particular?

We have only seen this issue occur once, but have not managed to reproduce it at-will, having additional information on what hardware is impacted and how to consistently reproduce this on our end would be very helpful towards debugging the issue, thanks!