Understood, but how does potentially disabling the device make the situation easier for you?
Roon has every right to police the use of their certification marks, to make the eco-system more reliable for its users. But this response is making devices you have already purchased less usable.
I think other alternatives should be considered. Shouldn’t there be a status for products that are pending certification?
Hello @Matthew_Horne,
The Gold Note IS-1000 is Roon Ready Certified.
If your IS-1000 is shown as uncertified in Roon it means that the device is reporting incorrect identifier information. The most likely cause of this is outdated or incorrect firmware. Reach out to Gold Note as they are best positioned to troubleshoot the firmware on your device. They can reach out to our technical team directly if further troubleshooting is needed.
-John
So, disable my primary device that cost me $6500.00 that I bought to work with Roon and purchase another device. What a stupid comment.
Stephen, I would hurry and get Bricasti customer support involved. They have falsely claimed their product to be Roon-Ready, even though they didn’t complete the certification process. So much is clear. Then it’s them who must stand up to their product and be confronted with your understandable frustration.
I think there is still confusion in what the terms “Roon Tested” and “Roon Ready” mean …
“Roon Tested” is for USB connected DACs where the manufacture has submitted the device to Roon to be tested.
“Roon Ready” is for network connected DACs that where the manufacture has entered a partnership with Roon in order to utilise Roon’s SDK within their device.
This announcement by Roon only affects devices that claim to be “Roon Ready” but have not completed the certification process with Roon to ensure their device is compliant. It’s the failings by certain manufactures that has forced Roon into this situation.
[Moderated]
Roon is punishing the end user because the vendors aren’t doing what Roon wants. The vendors (NAD, Bricasti) I have personally spoken with say Roon is the problem. That is just my limited view. I’m sure there are plenty of other vendors that issues working with Roon.
The first message repeat and repeat uncertified devices instead of uncertified NETWORK devices, that’s big big difference
That isn’t what @John posted.
This is what he posted -
Please use Roon ready “Network” Devices Like audio streamer, instead of Roon Ready Devices, too many devices using in Roon RAAT ecosystem
U agree with me that it’s confusing and roon should be easily avoid all this mess just using a much clearer communication and putting a full list of working devices.
Hope mine will not be affected otherwise I’ll not renew my subscription in the future.
This must count as a communication cock up of note
I read the original post and was confused, it has now been editted and explained, I now know I am not impacted , not my initial impression
https://www.bricasti.com/en/consumer/m3.php No mention of roon here
https://www.bricasti.com/en/consumer/m5.php but there is here
sorry but the new policy is absolutely outrageous …
so let’s say I buy a car… and now the manufacturer says - the car cannot drive on roads that have not been tested by us.
Really ?!?!?
I don’t care what you think if I get the optimum out of my hardware. As far as I pay you for the product, it should be my decision where and how to use it, right? I dont ask for support if uncertified hardware doesn’t work.
This is not how you treat customers. If you didn’t understand - if this is not solved in a reasonable way, then i cancel my subscription. Luckily not a lifelong.
Sure, I will not change my hardware because YOU think it is not good enough for YOU.
As @brian said, Roon Labs is not doing a public name and shame operation so they don’t publish a complete list of all the bad guys who violate their SDK licensing terms.
But Roon does list the problematic devices that you own.
Open Settings/Audio and it may show something like this:
It’s not about what Roon thinks, it’s about violating their RAAT SDK license (which Roon doesn’t charge for).
Just like you can’t write an iPhone app using Apple’s SDK and advertise it as an iPhone app without Apple certification.
Roon isn’t punishing anyone.
You’re just bummed that you bought a streamer from a company that effectively lied to you.
I support this change, because everyone wants to claim “Roon Ready/Tested”, but no one can be bothered to go through the process or actually test it. Roon Readyness will drive my purchasing decisions, and manufacturers need to know and respect that.
I wholeheartedly support this move by Roon.
Too many “cheaters” pushing marketing before actually completing their software (or never completing their software). Roon is a software company and they understand software very well. They are engaged with hardware manufacturers who have decided to spend as little as possible, in both dollars and support, to tick a box. It’s ridiculous and I absolutely applaud Roon in this move which, I really hope, wakes these manufactures up to the fact that we live in a software world and they better start acting like it. If you’re selling a “network streamer” you better have people on staff that can support the thing instead of outsourcing once and thinking you’ll never have to touch the software again. That world is dead and I’m also done supporting manufacturers who think this practice is acceptable. This move by Roon will further expose this very poor business practice and give us a nice list of devices that try to play this game. Big kudos to you Roon. Big shame on the manufacturers impacted by this.
therefore i don’t use Apple either … same sh**
dont support companies, that trying to tell their customers how to live their lives .
If roon dont want to share their SDK without controlling everything - fine. But this kind of control over the customers is just impertinent …
the customers are punished for something where they can’t do anything.
Yes, they can do something.
They can buy a certified, Roon-ready product, that Roon has already certified/approved.
