Roon Remote crashes on iMac and iPhone while trying to connect to Mac Mini M2 (ref#U23217)

**Additional info - I can play Roon by accessing the MacMini through screen sharing from the iMAC and using the server as the remote and playing to zones like Wiim. When I launch Roon on the iMAC or the Phone they both crash. So I do not have any remote devices to manage Roon.

Hey @Chris_Lischy,

Thanks for the updates - and while we appreciate you digging further into the investigation as well, please tread lightly when using ChatGPT, especially when using it as a search engine for troubleshooting.

We’re seeing a few different Roon versions listed across your devices, could you please update all your Roon devices to reflect the latest update, Roon production 1470, and let me know how things feel?

And my apologies if we’ve glazed over this, if you load a completely fresh database without restoring any backups, do you still experience the same issue? In this situation, don’t load up any local library - connect to Tidal or Qobuz and test playback. Here are the steps to test out a completely new database:

  • Make a Backup of your current RoonServer Database
  • Exit out of RoonServer
  • Navigate to your RoonServer’s Database Location
  • Find the folder that says “RoonServer”
  • Rename the “RoonServer” folder to “RoonServer_old”
  • Reinstall the RoonServer App from our Downloads Page to generate a new RoonServer folder
  • On the Roon Remotes, press “Use another Roon Server” and connect to the new database

Don’t immediately restore a saved backup and let me know how things go. :+1:

ChatGPT … what it told you could be entirely made up. A real-life example: I work in a software company. A customer asked ChatGPT (instead of the free support we provide) how to do something in our product. ChatGPT copied the manual text of an entirely different product, replaced the other software’s name with ours, and presented this as the solution. Then the customer complained loudly that our software sucks because it didn’t work that way.

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Hi Benjamin - Starting with the server, I followed your directions and changed RoonServer to RoonServer_old. I downloaded Roon per your link, installed it, and it crashes immediately. Also, there is no specific Roon Server software. Just Roon and since it won’t open, I can’t select use this machine. So there is no point in working on the Roon Remotes until the Server is back up and running. The remotes also crash and I have fresh downloads so I don’t know how there are different versions.

Benjamin - What’s next here? Roon is not working on Sequoia 15.1 and I’ve followed all of the suggested steps. Is there a known issue and where is it in the resolution plan? Days weeks? Pretty frustrated at this point. Please update the ticket and let me know what else we can do. Thanks, Chris

Hey @Chris_Lischy,

Thanks for the additional information! As a next step, please run the Apple diagnostics tool to test the health of your hardware on the machine.

Here is more information and some next steps for this:

Let me know if you have any additional questions, and what the results are! We’ll be on standby for your reply. :+1:

Hi - Completed with Apple code ADP000 - no issues found

Additionally - Roon worked for a short while yesterday before ultimately crashing. Roon server was running on the MacMini and I was able to control it from the iMac but then this morning everything had crashed.

Hello @Chris_Lischy ,

Can you please use these instructions to access your Roon logs on the devices that crashed, upload the logs below and let us know once you’ve done so?

https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external

@noris,
Everything crashed again and I’ve provided these logs numerous times.

Roon clearly has a problem with Sequoia. I’ve uploaded the Mac Mini server logs and the iMac logs. iPhone crashed as well. After rebooting the server, I am able to run Roon remote on the server but all of the audio zones are gone and have to be reconnected if they are found - in this case not yet. The iMac has to be rebooted as a remote as well and the iPhone. So this isn’t working at all and it’s going on a month.

What is the eta on a fix for Sequoia?

Thanks - Chris

Hi @Chris_Lischy,

We understand your frustration, please understand our team is still attempting to reproduce the issue in-house, as Roon logs haven’t been detailed enough to point out the specific issue with the recent Seqouia update.

To confirm, the Mac firewall is still disabled in your setup?

I’m sorry we don’t have any next steps for you yet. Our development team has a ticket in for additional investigation. I can’t provide you an eta, but trust that this issue has priority across the team.

There isn’t any additional information needed from you at this time, so I appreciate your patience in the meantime, and we’ll follow up with more information and next steps as soon as there is information to share. :+1:

Ok. Yes FW is disabled.

Thanks for the confirmation! We are currently working to replicate this issue in-house to gain a better understanding. At this time, we don’t have additional troubleshooting steps to offer, but we will keep you updated as soon as we have more information.

I guess this is unresolved. Nearly impossible to back rev Sequoia to Sonoma - so we wait

Hi @Chris_Lischy,

Per @daniel’s statement above, we’re still working on this issue, which has proven difficult to reproduce in-house. As stated, we’ll still continue to keep you updated when we have any new information to share. If the thread closes, we’ll re-open it.

Thanks again for your patience :+1: