Roon Rock loose Connection

Support
8

Hello @Marc_Petrowitz,

Thanks for contacting support, I’d be happy to look over this issue with you. Can you please let me know the model of your router and how the NUC and Roon Remote is connected to it? Are you using a laptop as a Roon Remote or an iPhone/iPad?

I have looked up Lancom Routers and they seem to come with VPN technology built in, which can cause some issues. You should be able to add exceptions to your router’s firewall from the router’s Web Administration page. To access the Web Admin page, you need to:

  • Open a web page on a device connected to the router
  • Input your Router’s IP address (seems like it is 192.168.5.1 from your post)
  • Put in your router’s login information (usually it’s admin/admin or might say it on the bottom of the router itself)
  • Search for Firewall Settings
  • Add 192.168.5.118 (The NUC’s IP) as a firewall exception
  • If you need to add a specific port range as a firewall exception, the ports Roon uses are:

Please let me know if that helps and if you still require more assistance after doing the above steps, a screenshot of the router’s firewall page will greatly help.

Thanks,
Noris

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