Roon stops playback with too many errors when using Nord VPN (ref#SGRTQK)

Tinkering
1

What best describes your playback issue?

· Roon skips entire tracks in my queue

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Please try rebooting your router.

· No, I'm still having trouble

Do you have an approximate timestamp of when the issue last occurred?

· 1 month ago, when you updated roon last.

What are the make and model of the affected audio device(s) and the connection type?

· Electrocompaniet Ecm I MkII

Describe the issue

when i use Nord vpn, Roon shows stopping playback, too many errors. Roon is constantly shuffling tracks, until it stops playback.

Describe your network setup

Bell cable modem, Sagecom 5566

2

Hey @Ian_Kaufman,

Thanks for writing in and welcome to the Roon community! We’re happy to have you here, but apologize in that it’s an issue thats promted your recent post.

VPNs can sometimes disrupt Roon’s connections by altering network routes, blocking certain ports, or increasing latency.

While the use of VPNs falls outside the scope of official support, not to worry—we do have a dedicated space for community-driven troubleshooting in the Tinkering category, where other users may have experience with similar setups.

That said, we can offer a few basic troubleshooting steps that may help:

  • Try split tunneling: NordVPN has a split tunneling feature that allows you to exclude certain apps from the VPN. Try adding Roon and RoonServer to the exclusion list so they can connect directly.
  • Test out different DNS servers: Roon works best with reliable DNS services like Google DNS (8.8.8.8) or Cloudflare (1.1.1.1). If NordVPN is enforcing different DNS settings, consider manually setting a preferred DNS on your router or device.

Let me know if any of the above help, thank you! :raised_hands:

3

Re-categorized to the Tinkering section.

4

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.