April 22, 2020, 1:11pm
Core Machine (Operating system/System info/Roon build number)
Version 1.7, build 536
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Internet box rooter, via ethernet
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Description Of Issue
I run Roon on a Synology and it was working properly until today. i believe the update might be the cause of the problem.
Now i can’t connect to my device and it’s shown as “initializing”.
I’ve tried :
rebooting the nas (core)
restarting the service
I will move to support as more people will see it there.
April 22, 2020, 3:58pm
This should be resolved now. You might need to restart your Core and restart Roon on your remote devices, but after that things should be working for you. If you’re still running into any issues please let us know!
Our team has resolved the issue and things should be working again. If you’re still seeing any issues please restart your Core machine and restart Roon on any remote devices.
Our team has identified an issue on the latest update that can impact a small number of our customers’ ability to connect to their Core machine from remotes. Our team is currently working to resolve as soon as possible and we’ll be sure to keep everyone updated here.
The Roon Support Team
April 22, 2020, 4:26pm
It is indeed, thank you !
Split this topic
April 22, 2020, 5:10pm
A post was merged into an existing topic:
Trouble with connecting to Nucleus Core
April 24, 2020, 5:22am
This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.