Hi @Paul_Whittaker ---- Just touching base with you in regard to the above, thanks!
Additionally, I checked on the status of your ticket and it is still with the tech team who have been evaluating the issue you are experiencing with the S9+. I expect to have some feedback soon and will be sure to update you accordingly.
-Eric
I received my S9+ yesterday (3/27/2018) and cranked up Roon with no problems.
Hi @Paul_Whittaker ---- Touching base to let you know that I have seen your PM and that I have responded to your latest in the PM chain.
-Eric
To update this thread I have discovered its a firewall issue. When I disable my firewall it connected instantly. I am trying to figure out the best way to allow my phone to connect to Roon without comprising anything security related.
Currently researching the matter.
Thanks
Paul
Hi @Paul_Whittaker ----- Thank you for touching base, glad to hear of the progress!
I would recommend making security exceptions for “Roon” and “RAATServer” in your firewall settings. That should do the trick. Let me know how it goes!
-Eric
I have allowed both programs through my firewall on both public and private networks. Does this pose any risk to my computer?
Thanks
Paul
@Paul_Whittaker ---- Allowing Roon processes through your firewall will not put your computer at risk.
-Eric
In that case this issue has now been resolved 
thanks for everyone’s help on the matter. I’ve learnt a fair bit along the way.
Thanks
Paul