Hi Everyone, here because Linn Support advised I raise a case with Roon as they don’t think there is any fault their end. Is this an appropriate way to reach Roon Support?
Situation is that I just lose visible of the RAAT players within Roon itself, randomly, more on that later. The players work will all other sources when this occurs, they just drop from roon as a playback device. A reboot sorts it for a while and the drop always happen overnight, but not every night. I’d like some help to understand if the logs in roon could give me an idea as to when or why the players are lost within roon.
Personally if feels to me like the RAAT software within the player is failing, but both at the same time!?!?
Just need some assistance to dig deep as the issue while minor it’s a pain to have to fix.
Hope someone can help.
I think I’ll switch from RAAT to Linn Streaming to see if that makes any difference.
I have the same issue with my Selekt DSM Edition which happens from time to time, once a week for example. Only hard on/off of the Selekt restores the visibility.
I opened a ticket with Linn, waiting for their follow up. @silkie have you had any luck with Roon support?
Thanks
No, I never posted in the support section, will do it now. I have an Edition also and it happens on both. Oddly the 2024 Classic will last maybe 48 hrs, the Edition can last a fortnight before having to hard reboot. Glad I’m not the only one.
After providing additional information I’m still waiting for them to come back.
The latest firmware has a lot of issues, so I’m hoping it will be fixed in the next version.
