Setting up Roon ARC

[Ian_Kos]

Roon Core Machine

Windows 11 PC running Roon 2.0

Networking Gear & Setup Details

Xfinity router with UPnP enabled

Connected Audio Devices

Number of Tracks in Library

Description of Issue

In trying to setup Roon ARC I get the following error message:
{“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},“external_ip”{“actual_external_ip”:“xxxx”,“router_external_ip”:“xxxx”},“natpmp_autoconfig”: {“status”:“NotFound”},“upnp_autoconfig”: {“server_ip”:“10.0.0.1”,“found_upnp”:true}}

[benjamin]

Hey @Ian_Kos,

Thank you for reaching out for assistance with port forwarding.

Typically, errors like the one you see can be caused by a misconfigured Port Forwarding setting, if you are not seeing Ready listed in Roon Settings -> Roon ARC, please look over this guide before proceeding.

If you have reviewed this guide and still have not resolved the issue, can you provide the following details about your network setup to help expedite troubleshooting?

1. Who is your internet service provider?

2. Please list the make and model of your modem and router?

3. Do you have any additional network hardware, like additional routers or managed switches?

4. Does your network have any VPNs, proxy servers, or enterprise-grade security?

5. What machine are you using as a Roon Core, and how is it connected to the internet?

Thanks!