@Mark_Sealey, may I gently suggest that you and @Jim_F are both missing the point here. My original post was to provide unvarnished feedback about the objectively terrible experience this paying customer is having due to a show-stopping server crash.
If you’d like some additional details about the crashes, take a look at my ticket in the Support forum. I originally commented in this existing ticket thread that I was experiencing the same symptoms, and was advised to open a separte ticket. You’ll see that ten or more others did the same.
I’m well aware of how support works, and that it’s apparently relatively effective most of the time. In this instance, it’s unequivocally falling short.