SonicTransporter: Issue loading database [fixed]

[mike (Mike Fass)]

Hi @Ashley_Clough – I’m guessing you need to follow the steps outlined here:

Stuck on white screen with Roon logo (mac) [Resolved]

Hey @Brett_Speller – we looked at your logs and we think we see the issue. First, stop your Core and locate your Roon database – instructions are here. In your database, I need you to delete a single file called tidal_account. You can find it in your database at this location: Database/Registry/Core/tidal_account After that, restart your Core and let us know how it goes. Thanks!

Information about accessing the database on your Sonic Transporter is here:

Accessing the Roon Database on your sonicTransporter

I have been getting requests to access the Roon database on the sonicTransporter. There are two reasons users want to do this. to backup the database to move a database from an existing Roon Server In this post I’ll cover how to do this. Expose the Roon Database Before you do anything else you must expose the Roon database to a file share. Be careful! Once the database is exposed it can be deleted or destroyed. Go to the sonicTransporter web user interface from sonicorbiter.com go to Se…

Let us know how that goes, ok @Ashley_Clough?