SonicTransporter: Issue loading database [fixed]

[Ashley_Clough (Ash)]

My SonicTransporter that has been working fine with all versions of v1.3 up to 204. After losing its connection to Tidal over the weekend (which may or may not be related), it is now reporting ‘there was an issue loading your database’ in Mac, iPhone and iPad Roon remotes.

The ST is visible end running using its own web interface and restarting hasn’t cured the problem. It shares an ethernet connection with the Mac, is running its library (about 8,000 tracks) from an attached USB SSD, endpoint is a SonicOrbiter.

I have access to the ST Roon Server Diagnostics - presumable I need to send them through to @support. How?

[mike (Mike Fass)]

Hi @Ashley_Clough – I’m guessing you need to follow the steps outlined here:

https://community.roonlabs.com/t/stuck-on-white-screen-with-roon-logo-mac-resolved/20814/18

Information about accessing the database on your Sonic Transporter is here:

Accessing the Roon Database on your sonicTransporter

I have been getting requests to access the Roon database on the sonicTransporter. There are two reasons users want to do this. to backup the database to move a database from an existing Roon Server In this post I’ll cover how to do this. Expose the Roon Database Before you do anything else you must expose the Roon database to a file share. Be careful! Once the database is exposed it can be deleted or destroyed. Go to the sonicTransporter web user interface from sonicorbiter.com go to Se…

Let us know how that goes, ok @Ashley_Clough?

[Ashley_Clough (Ash)]

Wow, so quick. Thanks Mike, that’s worked fine.