Symbols on Coldplay's 'Music of the Spheres' not visible [Ticket In]

Roon Core Machine

Networking Gear & Setup Details

Connected Audio Devices

Number of Tracks in Library

Description of Issue

Can anyone see the track title symbols on Coldplay’s ‘Music of the Spheres’?

Same for me, something is wrong there

Known issue?

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Hi @Damian_Clark ,

Welcome to the forum and thanks for the report here, I am able to reproduce this behavior on my end. I’ve forwarded your report to the team!

2 Likes

Hey @Damian_Clark, @Chrislayeruk, @BlackJack

Thank you for the heads up on this. We appreciate your help with these reports.

As @BlackJack mentioned, this is a known issue that we’ve investigated. A new ticket is being submitted and I’ve talked to the development team about this - it’s going to be a bit of a bugbear to tackle.

With that, we can’t offer any specific timelines for when this will happen. I can only say it’s something that we’re very interested in addressing and that it’s in the pipeline. As always, we appreciate your patience and understanding.

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Unknown characters

The album “Music Of The Spheres” from Coldplay has characters in the titles Roon cannot display. This happens on Mac, iPhone and iPad (I have not checked other OSses).

As you can see in this picture the unknown character is shown as question mark in a box.
Most of the time this has to do with fonts that do not support specific characters.

It happens on Android too. On the Ropieee’s LCD screen however they show fine as far as I can tell.

I also noticed this yesterday…you are not alone.

Description of Issue

The special characters in the track names on the latest Coldplay album Music Of the Spheres (Qobuz album) do not display correctly in Roon (1.8 build 831).

This is affecting tracks 1, 4 and 9.

This is happening both in the Android version (Samsung Galaxy S20FE, Android 11) and the Windows version (up-to-date Windows 10) of Roon:

The same tracks display correctly in Qobuz (both on Android and Windows):

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@support Is this related to my copy of the album (ripped from CD) is showing most tracks as ‘Unavailable’ yet playing perfectly as I added them to a play queue when the album was first imported (and initially identified)? Or do I need to open a separate thread?

Thanks,

Ripped as ALAC 44/16
Mac Mini M1 core

UPDATE: It’s now decided not to play ball and stop playing due to ‘Unavailability’ after most of the album played faultlessly.

Update: album is displaying and playable now after an update tonight. Please disregard this post. Thanks.