Unfortunately Roon customers always seemed to have been treated as second class citizens by Bluesound. Those who have a working setup are generally delighted with it, those who don’t often seem to have found themselves blamed or ignored.
FWIW, I also support the idea that Roon Readiness should imply some ongoing commitment - at the moment on the one hand there’s no obligation to keep pace with RAAT updates and on the other seemingly no obligation to fix late emerging bugs. Whilst this ?probably affects few users, for those who are bitten it must be maddening.