[Ticket in] B1550 AirPlay zones missing in Roon Server after EA update (ref#O69F1J)

Early Access
1

What best describes your playback issue?

· A connected audio device is not appearing in Roon

What type of Zone is affected by this problem?

· *Network Zones* are affected.

How is the affected Zone connected to your RoonServer machine?

· Network - WiFi

Which network audio protocol is the Zone using with Roon?

· Airplay

Since this is an Airplay Zone, have you tried toggling Airplay Compatibility Mode for this Zone in the Device Setup window?

· There is no change in behavior.

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

Since you are using a network connection to the device, please ensure that your RoonServer is on the same subnet as the device

· My devices are on a single subnet but is not visible to Roon

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Try to disable any additional networking interfaces on your RoonServer machine.

· Disabling network interfaces had no change in behavior

Check to make sure RoonReady mode is selected on the device.

· I've checked this and the issue remains

If the device has multiple output options, do the other options work as expected?

· Multiple output types are affected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· See above

Describe the issue

Early Access 1550 has lost all my AirPlay zones in Roon Server. My Roon Remote on my Mac client (MacOS 15.8, MacBook Pro 2019 15") and iPhone (iOS 18.6, iPhone 14 Pro) do not see any AirPlay devices anymore in Roon's Audio Settings. I can see all my AirPlay devices on my Mac, iPhone, and iPad, but Roon does not see these anymore. I can play music from Roon using my MBPro's System Output settings to my AirPlay devices, but not from Roon natively.

Describe your network setup

Asus BQ16 Pro network running via WiFi, as my AirPlay devices are seen natively from all my Apple devices, I do not believe this is a network issue unless there is a Roon AirPlay discovery setting that needs to be updated

3

All of my AirPlay devices have gone missing from Roon after updating to 1550. I opened a Support ticker here:

Has anyone else experienced this? I have restarted Roon Server and rebooted my W11 Roon Server, but no change in behavior.

4

Same here, all airplay devices (few HomePods) are missing after update.

5

For me, all Roon tested Airplay devices are visible. But the older airplay devices (OG HomePod) are not. gen2 HomePods in stereo tied to current generation Apple TV visible, but 3 other HomePods are not (one stereo pair and one standalone). A JBL Roon ready device is also visible as an airplay device .

The standalone HomePod is in my workplace so really used whenever I am not on a call. back to the standard build, I guess.

edit: spoke too soon. they are all visible now and playable.

6

Just checked, oddly I’m seeing 1 AirPlay device, which is also my Sonos Beam.

1000769324
10007693241084×762 49.5 KB

In my logs I’m seeing my HomePod with Trace entries for it.

These are popping up a lot and randomly timed from what I see.

08/01 04:34:42 [Local 08/01 05:34:42] Info: [stats] 11279mb Virtual, 5232mb Physical, 2045mb Managed, 3187mb estimated Unmanaged, 371 Handles, 64 Threads
08/01 04:34:46 [Local 08/01 05:34:46] Trace: [airplay] expired device AirPlayDevice[DeviceId=0AC6BA9EB24A@Rose Music._raop._tcp.local, Name=Rose-Music.local, Model=AudioAccessory1,1, IPEndPoint=192.168.50.128:7000] because it isn't connected and hasn't been seen in 180s
08/01 04:34:46 [Local 08/01 05:34:46] Trace: [airplay] disconnected
08/01 04:34:57 [Local 08/01 05:34:57] Debug: [easyhttp] [2196] POST to https://api.roonlabs.net/device-map/1/register returned after 199 ms, status code: 200, request body size: 6 KB
08/01 04:34:57 [Local 08/01 05:34:57] Trace: [devicemap] device map updated
08/01 04:34:57 [Local 08/01 05:34:57] Info: [stats] 11279mb Virtual, 5232mb Physical, 2046mb Managed, 3186mb estimated Unmanaged, 370 Handles, 64 Threads
08/01 04:35:12 [Local 08/01 05:35:12] Info: [stats] 11295mb Virtual, 5236mb Physical, 2047mb Managed, 3189mb estimated Unmanaged, 370 Handles, 69 Threads
08/01 04:35:27 [Local 08/01 05:35:27] Info: [stats] 11287mb Virtual, 5232mb Physical, 2047mb Managed, 3185mb estimated Unmanaged, 370 Handles, 64 Threads
08/01 04:35:42 [Local 08/01 05:35:42] Info: [stats] 11287mb Virtual, 5232mb Physical, 2048mb Managed, 3184mb estimated Unmanaged, 370 Handles, 64 Threads
08/01 04:35:57 [Local 08/01 05:35:57] Info: [stats] 11279mb Virtual, 5230mb Physical, 2049mb Managed, 3181mb estimated Unmanaged, 370 Handles, 64 Threads
08/01 04:36:12 [Local 08/01 05:36:12] Info: [stats] 11335mb Virtual, 5238mb Physical, 2050mb Managed, 3188mb estimated Unmanaged, 371 Handles, 74 Threads
08/01 04:36:27 [Local 08/01 05:36:27] Info: [stats] 11287mb Virtual, 5230mb Physical, 2051mb Managed, 3179mb estimated Unmanaged, 370 Handles, 64 Threads
08/01 04:36:42 [Local 08/01 05:36:42] Info: [stats] 11287mb Virtual, 5230mb Physical, 2052mb Managed, 3178mb estimated Unmanaged, 370 Handles, 64 Threads
08/01 04:36:57 [Local 08/01 05:36:57] Info: [stats] 11279mb Virtual, 5230mb Physical, 2052mb Managed, 3178mb estimated Unmanaged, 370 Handles, 64 Threads
7

Just checked, oddly I’m seeing 1 AirPlay device, which is also my Sonos Beam.

1000769324
10007693241084×762 49.5 KB

In my logs I’m seeing my HomePod with Trace entries for it.

These are popping up a lot and randomly timed from what I see.

08/01 04:34:42 [Local 08/01 05:34:42] Info: [stats] 11279mb Virtual, 5232mb Physical, 2045mb Managed, 3187mb estimated Unmanaged, 371 Handles, 64 Threads
08/01 04:34:46 [Local 08/01 05:34:46] Trace: [airplay] expired device AirPlayDevice[DeviceId=0AC6BA9EB24A@Rose Music._raop._tcp.local, Name=Rose-Music.local, Model=AudioAccessory1,1, IPEndPoint=192.168.50.128:7000] because it isn't connected and hasn't been seen in 180s
08/01 04:34:46 [Local 08/01 05:34:46] Trace: [airplay] disconnected
08/01 04:34:57 [Local 08/01 05:34:57] Debug: [easyhttp] [2196] POST to https://api.roonlabs.net/device-map/1/register returned after 199 ms, status code: 200, request body size: 6 KB
08/01 04:34:57 [Local 08/01 05:34:57] Trace: [devicemap] device map updated
08/01 04:34:57 [Local 08/01 05:34:57] Info: [stats] 11279mb Virtual, 5232mb Physical, 2046mb Managed, 3186mb estimated Unmanaged, 370 Handles, 64 Threads
08/01 04:35:12 [Local 08/01 05:35:12] Info: [stats] 11295mb Virtual, 5236mb Physical, 2047mb Managed, 3189mb estimated Unmanaged, 370 Handles, 69 Threads
08/01 04:35:27 [Local 08/01 05:35:27] Info: [stats] 11287mb Virtual, 5232mb Physical, 2047mb Managed, 3185mb estimated Unmanaged, 370 Handles, 64 Threads
08/01 04:35:42 [Local 08/01 05:35:42] Info: [stats] 11287mb Virtual, 5232mb Physical, 2048mb Managed, 3184mb estimated Unmanaged, 370 Handles, 64 Threads
08/01 04:35:57 [Local 08/01 05:35:57] Info: [stats] 11279mb Virtual, 5230mb Physical, 2049mb Managed, 3181mb estimated Unmanaged, 370 Handles, 64 Threads
08/01 04:36:12 [Local 08/01 05:36:12] Info: [stats] 11335mb Virtual, 5238mb Physical, 2050mb Managed, 3188mb estimated Unmanaged, 371 Handles, 74 Threads
08/01 04:36:27 [Local 08/01 05:36:27] Info: [stats] 11287mb Virtual, 5230mb Physical, 2051mb Managed, 3179mb estimated Unmanaged, 370 Handles, 64 Threads
08/01 04:36:42 [Local 08/01 05:36:42] Info: [stats] 11287mb Virtual, 5230mb Physical, 2052mb Managed, 3178mb estimated Unmanaged, 370 Handles, 64 Threads
08/01 04:36:57 [Local 08/01 05:36:57] Info: [stats] 11279mb Virtual, 5230mb Physical, 2052mb Managed, 3178mb estimated Unmanaged, 370 Handles, 64 Threads
8

Hello @Robert_F,

Thank you for reaching out to Roon Support.

We appreciate your report. I’m moving this topic to the Early Access section, where our QA team will take a closer look and provide you with further updates.

1 Like
13

I also had similar issues. I rebooted my Roon ROCK. When that didn’t help I powered it down. Still no luck. Took a break from it for a while and everything magically reappeared. Back to status quo, but it was certainly problematic for a while.

14

Hi, @Robert_F, @Kdp, @optimaxi, could you please reboot your RoonServer twice and let me know if the issue is fixed?

We’ve enabled an additional functionality which can help us to troubleshoot and understand more about the problem you are having. But in order for it to work, 2 reboots of RoonServer are needed.

Thanks!

–
Ivan

15

Hi @ivan

I know you didn’t mention me, but I have rebooted and now not even my Sonos Beam shows as an Airplay device.

I’ll reboot two more times to see.

Update: Two more full server reboots and still no AirPlay devices.

16

Sorry, @Mr.Flibble, I did not enable it for you :frowning: Now it’s enabled, could you please retry?

Thanks!

–
Ivan

1 Like
17

@ivan I will forgive you this time :winking_face_with_tongue:

AirPlay devices now back :+1:

1 Like
18

@ivan, yes another reboot of my RoonServer application solved this, my AirPlay devices are visible again. Thank you!

2 Likes
19

Tried rebooting RoonServer few times, still no luck with any of my airplay devices.

20

Sorry, @optimaxi, could you please try once more?

Thanks!

–
Ivan

21

Thanks @Ivan, just got my AirPlay devices back :+1:

1 Like
22

Same issue here. Rebooted 2 times, no airplay devices. Rebooted 2 more times also no luck. Any other suggestion @ivan?

23

Ivan will have to enable it for your account (before the reboots) like he did for the others in this thread

1 Like
24

Ah I see. Thank you.

25

I have the exact same issue but with chromecast devices. Hopefully it can be done for my account as well?