I did the SSO test and everything looked fine. First, while not home, I did the ARC re-login. Later, back home, I logged into Roon. That seemed to work fine generally and is documented here.
So I thought all good, but then launched ARC to re-sync with the Core and all I am seeing is a black screen (with the Android notification bar at the the top and the gesture thingy at the bottom, but black where ARC should be). I quit and restarted ARC repeatedly but no change.
The lock screen control on the phone still shows, though, with the last album I played in ARC before the test, 2 days ago. Android 12, Fairphone 4.
Edit: Rebooted phone, still the same. I am not uninstalling ARC for now in case you want startup logs or something
BTW it is still B205 because I never got the B207 update through the Play store
I had a couple of false starts with ARC, Roon Remote was fine.
After I had signed in using a Roon Remote on Windows 11, I then tried using ARC (B205). The first time I got the home screen with the sync bar running across the top. Then after a few seconds I got this:
Nothing further seemed to be happening, so once again I closed down ARC and on the third attempt I got the ARC Login screen. Logged in with the redirect to the browser and ARC started up properly.
Oops - ARC is telling me it is offline, while the Core is telling me that it is confirmed to be securely accessible by Roon ARC.
And now I have restarted ARC one more time, and now it is connected…
Thanks for the tip, I saw in the other thread. But no, I am leaving it like this for now in case Roon wants to investigate / get launch logs from me, etc. Getting this investigated and solved is more important than me using ARC for now, I’m at home or at work anyway
I’m willing to sacrifice myself for the community I once had some other ARC startup issue in EA (occurring after restoring a backup) and after I sent logs to Roon it was promptly fixed, so it’s not in vain I hope
Launched ARC. Saw my library for about 10 seconds, but then sent back to an all black screen. Waited for around 1-2 minutes and nothing happened with no indication anything was happening. Quit app, and on re-launch it asked me to sign-in again. After that all went smooth.
I’m not as lucky. Google Pixel 7 Pro. No joy even after rebooting the phone and getting back on the same network as Core (was on a mobile data network when I logged back in).
This is a pretty terrible user experience. Glad we caught it in Early Access.
Edit: I’ve tried stopping the app and clearing data and cache. got a little further (more photos above). Still no successful connection. B205 was working fine before the forced logout (apart from the USB DAC issues mentioned elsewhere).
Edit 2: I tried restarting Roon Server (on ROCK). After doing so, I attempted to connect via the desktop app. I had to login. After doing so, it took several minutes before I could see the full UI, however, it did eventually come back up. ARC looks like it is healthy (test passes):
Tried on my Samsung Tablet as well, where ARC had not been running in ages. On first start, I saw the normal ARC screen with my library, then it went black after a few seconds. After quitting and restarting, it showed the ARC logo but didn’t get farther. No change at subsequent relaunches. Uninstall/reinstalled and then all good
Appalling App performance following the SSO forced logout.
Had to restart Roon Remote on iOS many times, had to restart ARC on iOS multiple times, had to restart Roon Core, had to put it down and walk away for about 30 mins, while it all sorted itself out again.
And then had to restart Arc to get it working again.
Please, please do not let the general public go through this restart/reboot process
The app freezes on the startup screen after sign-on test
Description of Issue
After I automatically logged out of my account in the Roon ARC app (on Tuesday), the app opens the start screen and freezes there. I haven’t specifically tried reinstalling it yet, just in case any logs or similar information is needed to localize the problem
Roon Core Platform
Windows
Roon Core Specifications
Windows 10 Pro 10.0.19045
32GB RAM
AMD Ryzen 7 2700
Connected Audio Devices
Xduoo X3 II (as USB-DAC);
Android 11 (via Roon ARC)
Home Network Details
Roon ARC connected via wifi or mobile network (Roon Core is connected to a wifi router via Ethernet)
I once had some other ARC startup issue in EA (occurring after restoring a backup) and after I sent logs to Roon it was promptly fixed, so it’s not in vain I hope
