Hello All,
I wanted to update you regarding the status of the missing tracks investigation.
A few days ago we launched a forensic investigation and have been reviewing the diagnostics info from those affected by this issue. From what we can tell, everything on Roon’s end is working as designed, since Roon simply gets a list of track IDs from TIDAL that are part of your library, and only removes a track from your library when the user specifically tells us to.
It’s possible that that tracks are getting new IDs, but the new IDs are not being added back into your library. If you have specific examples of tracks being removed from your library, we encourage you to report this to TIDAL – they may be able to give you more insight into why these tracks were removed. From Roon’s perspective these IDs were simply removed from your TIDAL library, and there’s no way for us to know whether you “un-starred” the track in TIDAL or not.
In the past, we have discussed changes that would allow Roon to take a more direct role in managing the contents of your library (distinct from your TIDAL favorites) but we don’t have any timeline for when (or if) that might happen, so for now we encourage everyone to report these issues back to TIDAL, and let us know what you’re hearing.
Thanks,
Noris