Tidal connection in Roon not working since Roon core update to 1.8 (build 814)

Roon Core Machine

QNAP TS 453 mini (Intel Celeron J1900, 8 GB RAM, Firmware 4.5.4.1741)

Networking Gear & Setup Details

NAS connected to Ethernet, Router Fritzbox 6591. DNS are 8.8.8.8 and 8.8.4.4

Connected Audio Devices

Chromecast, HomePod (AirPlay2)

Number of Tracks in Library

11700 tracks

Description of Issue

Since the update of Roon Core and Roon Client to build 814 of version 1.8 playing songs from Tidal does not work any more.

Next to the song Roon continues to display a moving wave to indicate a song playing, but the music does not actually play, and the slider showing the position in the song is stuck at 0:00.

Removing the tidal_account file did not resolve the issue. Restarting the NAS and the Roon Core did not resolve the issue either.

Playing songs via Tidal itself (without Roon) is working fine.

Below the parts of the server logs after trying to play a song from Tidal:

09/09 13:25:47 Trace: [Wohnzimmer] [LowQuality, 24/44 TIDAL AAC => 24/44] [PLAYING @ 0:00] Romeo - Basement Jaxx
09/09 13:25:51 Info: [library] recorded play for profile ae9d3b67-ebbc-48bf-8507-efce8a0947ab: mediaid=168:0:2203662 metadataid= contentid=168:0:2203662 libraryid= isfromswim=False
09/09 13:25:51 Info: 
--[ SignalPath ]---------------------------------------------
SignalPath Quality = LowQuality
Elements:
    Source Format=Aac 44100/24/2  Quality=LowQuality
    Output OutputType=Cast Quality=Lossless SubType= Model=Chromecast Audio
    DigitalVolume DisplayMode=value GainDb=0 Quality=HighQuality Value=attenuating
    Output OutputType=Local_Other Quality=Lossless SubType= Model=
------------------------------------------------------------
09/09 13:25:51 Info: [zone Wohnzimmer] OnPlayFeedback StoppedEndOfMediaNatural
09/09 13:25:51 Debug: [zone Wohnzimmer] _Advance
09/09 13:25:51 Trace: [Wohnzimmer] [LowQuality, 24/44 TIDAL AAC => 24/44] [LOADING @ 0:00] Breakaway - Basement Jaxx
09/09 13:25:51 Info: [audio/env] [zoneplayer] All streams were disposed
09/09 13:25:51 Info: [cast/httpresponder] [/7bea944301d34532b428764f205d0494] delete flac encoder
09/09 13:25:51 Critical: [cast/httpresponder] [/7bea944301d34532b428764f205d0494] HTTP error: System.InvalidOperationException: Queue empty.
  at System.Collections.Generic.Queue`1[T].Dequeue () [0x00016] in <2446b42b7ff241a88eef99c49fcf77a3>:0 
  at Sooloos.Broker.Transport.CastZonePlayer+CastHttpResponder.<HandleHttpRequest>b__38_0 (Sooloos.Http.HttpBuffer httpBuffer) [0x00273] in <e5e8c20c64d3456abae6275c72630f77>:0 
09/09 13:25:51 Trace: [tidal/http] GET https://api.tidal.com/v1/tracks/2203666/playbackinfopostpaywall?countryCode=DE&audioquality=HIGH&assetpresentation=FULL&playbackmode=STREAM => Success
09/09 13:25:51 Trace: [tidal/http] GET https://api.tidal.com/v1/tracks/2203668/playbackinfopostpaywall?countryCode=DE&audioquality=HIGH&assetpresentation=FULL&playbackmode=STREAM => Success
09/09 13:25:51 Trace: [tidal/http] GET https://api.tidal.com/v1/tracks/2203666?countryCode=DE => Success
09/09 13:25:51 Info: [Wohnzimmer] [zoneplayer] Playing: http://ab-pr-fa.audio.tidal.com/6663022/fd93bf6d42a9c4ba4ca94ffdf7f9cafa_37.m4a
09/09 13:25:51 Info: [audio/env] [zoneplayer -> stream] All streams were disposed
09/09 13:25:51 Trace: [streamingmediafile] [3] [http://ab-pr-fa.audio.tidal.com/6663022/fd93bf6d42a9c4ba4ca94ffdf7f9cafa_37.m4a] [cachedbytes=0/-1] starting caching...
09/09 13:25:52 Trace: [tidal/http] GET https://api.tidal.com/v1/tracks/2203668?countryCode=DE => Success
09/09 13:25:52 Info: [Wohnzimmer] [zoneplayer] Queueing: http://ab-pr-fa.audio.tidal.com/8663022/62e8b52a365b4ddb7099765b615398c7_37.m4a
09/09 13:25:52 Trace: [streamingmediafile] [4] [http://ab-pr-fa.audio.tidal.com/8663022/62e8b52a365b4ddb7099765b615398c7_37.m4a] [cachedbytes=0/-1] starting caching...
09/09 13:25:52 Trace: [streamingmediafile] [3] [http://ab-pr-fa.audio.tidal.com/6663022/fd93bf6d42a9c4ba4ca94ffdf7f9cafa_37.m4a] [cachedbytes=0/-1] got length 8237724
09/09 13:25:52 Trace: [streamingmediafile] [4] [http://ab-pr-fa.audio.tidal.com/8663022/62e8b52a365b4ddb7099765b615398c7_37.m4a] [cachedbytes=0/-1] got length 6516012
09/09 13:25:52 Info: [Wohnzimmer] [zoneplayer]     Open Result (Playing):Result[Status=Success]
09/09 13:25:52 Info: [Wohnzimmer] [zoneplayer] Starting playback
09/09 13:25:52 Trace: [cast] [Sooloos.Broker.Transport.CastEndpointIntegration] URL: http://192.168.178.22:9103/d873a597b0674b7bb532b8f782992399
09/09 13:25:52 Info: [zone Wohnzimmer] OnPlayFeedback Playing
09/09 13:25:52 Trace: [Wohnzimmer] [LowQuality, 24/44 TIDAL AAC => 24/44] [PLAYING @ 0:00] Breakaway - Basement Jaxx
09/09 13:25:52 Info: [Wohnzimmer] [zoneplayer] Open result (Queueing): Result[Status=Success]
09/09 13:25:52 Trace: [streamingmediafile] [3] [http://ab-pr-fa.audio.tidal.com/6663022/fd93bf6d42a9c4ba4ca94ffdf7f9cafa_37.m4a] [cachedbytes=8237724/8237724] finished caching
09/09 13:25:52 Info: 
--[ SignalPath ]---------------------------------------------
SignalPath Quality = LowQuality
Elements:
    Source Format=Aac 44100/24/2  Quality=LowQuality
    Output OutputType=Cast Quality=Lossless SubType= Model=Chromecast Audio
    DigitalVolume DisplayMode=value GainDb=0 Quality=HighQuality Value=attenuating
    Output OutputType=Local_Other Quality=Lossless SubType= Model=
------------------------------------------------------------
09/09 13:25:53 Trace: [streamingmediafile] [4] [http://ab-pr-fa.audio.tidal.com/8663022/62e8b52a365b4ddb7099765b615398c7_37.m4a] [cachedbytes=6516012/6516012] finished caching
09/09 13:25:53 Trace: [prebuffer] short read: 0 / 8820 fill=0
09/09 13:25:53 Info: [stats] 3035mb Virtual, 825mb Physical, 354mb Managed, 0 Handles, 74 Threads
09/09 13:26:08 Info: [stats] 3035mb Virtual, 825mb Physical, 289mb Managed, 0 Handles, 68 Threads
09/09 13:26:13 Trace: [Wohnzimmer] [LowQuality, 24/44 TIDAL AAC => 24/44] [PLAYING @ 0:00] Breakaway - Basement Jaxx
09/09 13:26:23 Info: [stats] 3035mb Virtual, 825mb Physical, 290mb Managed, 0 Handles, 70 Threads
09/09 13:26:25 Trace: [broker/accounts] [heartbeat] now=9/9/2021 9:21:51 AM nextauthrefresh=9/9/2021 10:12:04 AM nextmachineallocate=9/9/2021 1:11:51 PM
09/09 13:26:38 Info: [stats] 3035mb Virtual, 825mb Physical, 290mb Managed, 0 Handles, 68 Threads
09/09 13:26:43 Trace: [Wohnzimmer] [LowQuality, 24/44 TIDAL AAC => 24/44] [PLAYING @ 0:00] Breakaway - Basement Jaxx
09/09 13:26:53 Info: [stats] 3035mb Virtual, 825mb Physical, 291mb Managed, 0 Handles, 70 Threads
09/09 13:27:08 Info: [stats] 3035mb Virtual, 825mb Physical, 292mb Managed, 0 Handles, 68 Threads
09/09 13:27:13 Trace: [Wohnzimmer] [LowQuality, 24/44 TIDAL AAC => 24/44] [PLAYING @ 0:00] Breakaway - Basement Jaxx
09/09 13:27:23 Info: [stats] 3035mb Virtual, 825mb Physical, 293mb Managed, 0 Handles, 69 Threads
09/09 13:27:30 Trace: [Wohnzimmer] [LowQuality, 24/44 TIDAL AAC => 24/44] [PLAYING @ 0:00] Breakaway - Basement Jaxx
09/09 13:27:35 Trace: [Wohnzimmer] [LowQuality, 24/44 TIDAL AAC => 24/44] [PLAYING @ 0:00] Breakaway - Basement Jaxx
09/09 13:27:38 Info: [stats] 3035mb Virtual, 825mb Physical, 293mb Managed, 0 Handles, 69 Threads
09/09 13:27:43 Trace: [Wohnzimmer] [LowQuality, 24/44 TIDAL AAC => 24/44] [PLAYING @ 0:00] Breakaway - Basement Jaxx
09/09 13:27:53 Info: [stats] 3035mb Virtual, 825mb Physical, 294mb Managed, 0 Handles, 69 Threads
09/09 13:28:01 Trace: [Wohnzimmer] [LowQuality, 24/44 TIDAL AAC => 24/44] [PLAYING @ 0:00] Breakaway - Basement Jaxx
09/09 13:28:08 Info: [stats] 3035mb Virtual, 825mb Physical, 295mb Managed, 0 Handles, 69 Threads
09/09 13:28:13 Trace: [Wohnzimmer] [LowQuality, 24/44 TIDAL AAC => 24/44] [PLAYING @ 0:00] Breakaway - Basement Jaxx
09/09 13:28:23 Info: [stats] 3035mb Virtual, 825mb Physical, 296mb Managed, 0 Handles, 72 Threads
09/09 13:28:25 Trace: [Wohnzimmer] [LowQuality, 24/44 TIDAL AAC => 24/44] [PLAYING @ 0:00] Breakaway - Basement Jaxx
09/09 13:28:38 Info: [stats] 3035mb Virtual, 825mb Physical, 299mb Managed, 0 Handles, 68 Threads
09/09 13:28:43 Trace: [Wohnzimmer] [LowQuality, 24/44 TIDAL AAC => 24/44] [PLAYING @ 0:00] Breakaway - Basement Jaxx
09/09 13:28:53 Info: [stats] 3035mb Virtual, 825mb Physical, 299mb Managed, 0 Handles, 70 Threads
09/09 13:29:08 Info: [stats] 3035mb Virtual, 825mb Physical, 300mb Managed, 0 Handles, 68 Threads
09/09 13:29:10 Trace: [Wohnzimmer] [LowQuality, 24/44 TIDAL AAC => 24/44] [PLAYING @ 0:00] Breakaway - Basement Jaxx
09/09 13:29:17 Trace: [Wohnzimmer] [LowQuality, 24/44 TIDAL AAC => 24/44] [PLAYING @ 0:00] Breakaway - Basement Jaxx
09/09 13:29:23 Info: [stats] 3035mb Virtual, 825mb Physical, 300mb Managed, 0 Handles, 70 Threads
09/09 13:29:38 Info: [stats] 3035mb Virtual, 825mb Physical, 301mb Managed, 0 Handles, 68 Threads
09/09 13:29:43 Trace: [Wohnzimmer] [LowQuality, 24/44 TIDAL AAC => 24/44] [PLAYING @ 0:00] Breakaway - Basement Jaxx
09/09 13:29:53 Info: [stats] 3035mb Virtual, 825mb Physical, 302mb Managed, 0 Handles, 70 Threads
09/09 13:30:08 Info: [stats] 3035mb Virtual, 825mb Physical, 303mb Managed, 0 Handles, 68 Threads
09/09 13:30:13 Trace: [Wohnzimmer] [LowQuality, 24/44 TIDAL AAC => 24/44] [PLAYING @ 0:00] Breakaway - Basement Jaxx
09/09 13:30:23 Info: [stats] 3035mb Virtual, 825mb Physical, 303mb Managed, 0 Handles, 71 Threads
09/09 13:30:38 Info: [stats] 3035mb Virtual, 825mb Physical, 304mb Managed, 0 Handles, 68 Threads
09/09 13:30:43 Trace: [Wohnzimmer] [LowQuality, 24/44 TIDAL AAC => 24/44] [PLAYING @ 0:00] Breakaway - Basement Jaxx
09/09 13:30:53 Info: [stats] 3035mb Virtual, 825mb Physical, 305mb Managed, 0 Handles, 69 Threads
09/09 13:30:59 Trace: [Wohnzimmer] [LowQuality, 24/44 TIDAL AAC => 24/44] [PLAYING @ 0:00] Breakaway - Basement Jaxx
09/09 13:31:08 Info: [stats] 3035mb Virtual, 825mb Physical, 306mb Managed, 0 Handles, 69 Threads
09/09 13:31:13 Trace: [Wohnzimmer] [LowQuality, 24/44 TIDAL AAC => 24/44] [PLAYING @ 0:00] Breakaway - Basement Jaxx
09/09 13:31:23 Info: [stats] 3035mb Virtual, 825mb Physical, 306mb Managed, 0 Handles, 69 Threads
09/09 13:31:25 Trace: [broker/accounts] [heartbeat] now=9/9/2021 9:26:51 AM nextauthrefresh=9/9/2021 10:12:04 AM nextmachineallocate=9/9/2021 1:11:51 PM
09/09 13:31:38 Info: [stats] 3035mb Virtual, 825mb Physical, 309mb Managed, 0 Handles, 68 Threads
1 Like

I thought a recent QNAP update killed the ability to play AAC and MP3. Have you applied the fix for that issue as it seems the tracks you have listed in your log excerpt are AAC.

There are many threads on here about the issue as well as fixes. Here is one.

1 Like

Hello @Michael_Werner,

Thanks so much for taking the time to let us know the issue you ran into. We’re sorry you were impacted :pensive:

I was wondering, did @Rugby’s suggestion help you? Thanks @Rugby for chiming it :pray:

1 Like

Hi @Rugby , thanks for the suggestion regarding upgrading to the latest version of ffmpeg! It seems to work for me: I can play songs from Tidal again.

1 Like