Trouble connecting with ARC

[Michael_Powers]

Roon Core Machine

Mac Mini late 2012 2.5gz Dual-core Intel Core i5, 16 gb memory macOS Catalina 10.15.7

Networking Gear & Setup Details

Unifi UDM-Pro, USW-24-Poe

My roon system is ethernet, no vpn,

1. Who is your internet service provider?
   Gonetspeed High speed fiber

2. Please list the make and model of your modem and router?
   Modem is Anthem Arris Surfboard SBG-7580-AC Router is Unifi UDM-Pro

3. Do you have any additional network hardware, like additional routers or managed switches?
   USW-24-Poe - Managed Switch

4. Does your network have any VPNs, proxy servers, or enterprise-grade security?
   None

Connected Audio Devices

Mac mini server

Mac M1 Mini Player

A NUC running ROCK as a bridge

Description of Issue -

I get this screen.

The Error message is

{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“216.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}

I have created a port forwarding rule in my UDP-Pro

Any help is appreciated.

[Joost_Hoogland]

Did you have a look at

ARC Port Forwarding

[Menzies-Old]

@Michael_Powers

Anthem Arris Surfboard SBG-7580-AC

Hi @Michael_Powers

I’m just a fellow Roon user.

From the info provided, although the error doesn’t show it, your ISP device is a modem/router/switch and Wi-Fi access point in one.

You’d need to look at turning this into just modem mode I think - bridge mode

Or put a port forwarding rule into that, pointing to the UDM Pro.

This might help - https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SBG7580-AC-Bridge-Mode-Setup/?l=en_US&fs=RelatedArticle

[Rugby (aka Daniel or Big Dan)]

@Michael_Powers

Gonetspeed

I found comments that Gonetspeed uses CGNAT. I would call them and ask if that is the case. The thread I found, indicated that the other GNS user had to upgrade to a fixed IP address to get port forwarding to work, which is going to be more money.

[Michael_Powers]

Problem solved. My ips gonetspeed requires a static wan ip to permit port forwarding. I was just able to get my router set to the static ip and everything is working. Thank toy for your attention and help.