Trouble gettin Roon Arc to work

Roon Core Machine

Roon Optimized Core Kit, NUC10i3FNHN, Core i3 10110U / 2.1 GHz, 32 GB RAM

Networking Gear & Setup Details

Amplifi HD, Connected via ethernet av devices are conected via WIFI, no VPN

Connected Audio Devices

Plays to Roon ready devices mostly Lyngdorf TDAI1120

Number of Tracks in Library

20334

Description of Issue

I cant seem to get the Roon Arc sftware to access the roon core. Here is the error message:
{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“xxxx”,“router_external_ip”:null},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}

Hey @Henrik_Borge,

First off, welcome to the community! We’re excited to have you here. Thank you for reaching out for assistance with port forwarding.

Typically, errors like the one you see can be caused by a misconfigured Port Forwarding setting, if you are not seeing Ready listed in Roon Settings -> Roon ARC, please look over this guide before proceeding.

If you have reviewed this guide and still have not resolved the issue, can you provide the following details about your network setup to help expedite troubleshooting?

  1. Who is your internet service provider?

  2. Please list the make and model of your modem and router?

  3. Do you have any additional network hardware, like additional routers or managed switches?

  4. Does your network have any VPNs, proxy servers, or enterprise-grade security?

  5. How is your Roon Core connected to the internet?

Thanks!