Unable to connect to Concertgebouw Orchestra via Roon Radio (ref#06OYKJ)

[Fred_van_der_Pauw]

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

Hi,
I live in the Netherlands and listen often to the Concertgebouw Orchestra by Roon radio station.
The last time I can’t connect. Every time I get the message: ‘playback interrupted because a track could not be loaded’
When I try listening by the website concertgebouworkest.nl everything is normal.
What can be the problem?
I hope you can help…
With kind regards,
Fred

Describe your network setup

The network is ‘t the problem. Other radiostations work well as well as my music liberary.

[Suedkiez (Just a fellow user like you)]

Works for me. Do other AAC and MP3 live radio stations work for you?

[Fred_van_der_Pauw]

Yes, they work normal…

[BrianW (Brian)]

Works for me too…

So not your codecs.
What is your server running on? Could your DNS cache be corrupted? Try rebooting.

[Fred_van_der_Pauw]

Roonserver runs on my Synology DS 918+ NAS.
Rebooting the NAS didn’t solve the problem.
In the meantime I noticed another radiostation witch has the same problem…

[BrianW (Brian)]

@Fred_van_der_Pauw

Rebooting the NAS didn’t solve the problem.

Try the router.

@Fred_van_der_Pauw

noticed another radiostation

What station is that?

[Suedkiez (Just a fellow user like you)]

Are you positively sure that other AAC and MP3 streams work? Failing codecs are not unheard of with Roon on NAS installs

[Fred_van_der_Pauw]

WSHU-FM doesn’t work. (MP3)
YLE KLASSINEN (AAC) doesn’t also.

But now MP3 stream works for Royal Concertgebouw Orkest, but not AAC….!

[Suedkiez (Just a fellow user like you)]

Did AAC streams work recently? If I recall correctly, Synology removed at least AAC support from the built-in codecs a longer time ago.

What’s your Synology OS version?

Did you install the third-party codecs as described under Appendix: Adding support for additional audio codecs (like AAC…) on this page?

https://roononnas.org/en/synology-dsm7/

Also check this out if you didn’t:

@DDPS

Using FFmpeg “git master” build from John Van Sickle unpacked and installed on my SSD’s RoonOnNAS > bin directory. This is principally to ensure complete AAC support since Synology’s removal of built-in AAC support in 2023, but it provides the latest codecs for other other audio formats as well. I extract the entire git master build into this bin folder, and ensure that the permissions in ffmpeg and ffprobe are “755” (owner has read, write execute; group has read and execute; all others have read and execute.). You can check that Roon is using this version by looking at the RoonOnNAS.log.txt for a line that looks like "ffmpeg: /var/packages/RoonServer/shares/{RoonDatabaseVolumeName}/RoonOnNAS/bin/ffmpeg". If it instead points to something like /bin/ffmpeg, it is not using the John Van Sickle version, and you need to check the permissions of your self-installed version. Visit Roon on Synology NAS will no longer play AAC files to see this in action.

[BrianW (Brian)]

I’ve just reanalysed those WSHU-FM streams, they have been upgraded to aac now.

I concur with @Suedkiez - check those codecs.

[Fred_van_der_Pauw]

Thank you for your help, I appreciate that very much.
I’am not very good in ict. but I will give it a try and come back later…

[Fred_van_der_Pauw]

I just installed the ffmpeg file in the bin directory and. …. everything works!
Thank you so much Brian and Suedkiez!