A while back I posted something that I think is similar in spirit. Roon’s scale is butting up against some of its practices is my best (educated but inferential, not informed) guess…
(Though I suppose I ought to say, I have no objection to Roon running marketing and onboarding content; they have a lot of new users, they should be brought in to the realm of those who know enough to love Roon. It doesn’t have to be either/or, and I’ve run enough organizations to know that if someone says “stop doing thing X” that that doesn’t enable me to do thing Y. Doing thing Y is the important thing.)