What to do when your support topic does not show up?

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1

Hello I have posted in Support twice in a few days and my question never shows up, and it does say it was accepted, ???

3

Hey @Wayne_Fiala,

Thanks for writing in! Sorry to hear there’s been an issue getting your thread properly posted within the Support category.

To fast-track things, I’ll follow up via PM and we can get you sorted out! :+1: please keep an eye out for a message from me directly.

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4

Also, my original support message still is not showing ??? Yet my posting in the ROON software section did show up and was immediately answered. So this support process is the problem

5

Hi @Wayne_Fiala ,

You did experience a small hiccup with our typeform, which has since then been corrected. Please post further updates and replies to the PM I’ve sent your way.

Thank you!