On a closely related note - my Titan arrived with the SSD cable upside down. Which means I can’t secure my SSD because the screw holes won’t line up when the SSD is flipped.
As for the poor support from Roon, I put this question over to them six weeks ago and am still waiting on a response of any kind (other than an automated email).
Curious whether your cable break because you were twisting it to attach to the SSD? Or was there another issue?
How did you ultimately resolve your issue - hoping to learn something here.