Roon is a great piece of software. No doubt about it. I love the rich metadata, I love the look, I love the UX and I love how it “just works”. Everyone I’ve shown it to agree, yet none of them have actually taken the leap, put down their hard earned cash and paid for membership - and neither have I.
I’m glad you asked, because there are actually two showstoppers for all my friends as well as myself. Solving either one of them would instantly make us all sign up and fork over the money. One of those issues is a massive undertaking that will be hard to solve, the other could be implemented before lunch today.
No mobile/WAN support. This is on the roadmap, but like I said it’s a massive (and massively daunting) task. For now, Roon is strictly LAN only, requiring you to be on the same local network as your Roon server. I’m sure it’ll come one day, but we’ll hold onto our money until then. Unless, of course, Roon was to address the much, much lower hanging fruit of showstopper #2
Yearly subscription only. I like Roon, but I don’t feel comfortable spending that much money at once on a (very nice) piece of software I might use a lot. I’m having a darn hard time seeing this as anything else than an elitist move to keep out the “filthy casuals” and to make sure only the most dedicated audiophiles join the ranks of Roon. From a business perspective, the yearly subscriptions mean that you know your budget for the next 12 months and I can see how this makes planning easier. But offering monthly subscriptions at a slight premium (Say, $12-$15 /mo) would make Roon a viable option for a heck of a lot more people. Yes, the cash flow would be less predictable than with the current model but I’m willing to bet that it would be vastly increased. This would allow Roon to focus even more on solving #1, the feature that could truly revolutionise how people use their music collection.
My suggestion/wager: Enable monthly subscriptions for a trial period of 6 months and see what happens. If I’m wrong about monthly subscriptions raking in more cash than yearly subscriptions, I will buy an annual membership, publicly apologize and stop pestering you.