The Roon user base is, by far, the most patient and tech-savvy group in all of audiophilia.
To Roon, WHY EXACTLY IS YOUR APP SO BRITTLE? Most of us are gen 1 originalists - not of Roon but of your predecessors - dating to the oldest “jukebox” apps. Today the help area here looks like the deepest darkest area of the deep google coding fixes for god knows what… hot mess. Best Fix Ever on Roon continues to be to uninstall and re-install. Partying like it’s 1999. Embarrassing.
It’s brittle because they have to try and make it work on everything. It is the common failing of any software that people can use on their chosen hardware. When it doesn’t work well, people blame the software and not their beloved hardware.
The biggest problem with fault reporting as an open book is we see everything. When I was in network management for a U.K. based cable company I worked every telephony fault before passing it to the relevant duty to fix but on my busiest days our network was still 99.99% up. Hundreds of faults but as frazzled as I was after a busy day 99.99% of our customers were happy.
What you see as embarrassing I see as honest. And that honesty is why they are still here when so many have gone or still exist with a much lower bar.
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There’s also a large contingent who needs hand holding for every basic computer action. Because, as @Henry_McLeod said, we see everything
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How many dig out a redundant laptop that’s been superseded and use it to try this new music player. Ie undespec’ ed hardware
Add to that dodgy wi fi because they can’t be bothered following the basic requirements outlined for the product. Ie underspec’ed networks
Take these out and it would a whole lot less messy
… and, don’t forget that the forum community is but a fraction of the total Roon user base.
You may be surprised at the number of users who can’t even manage to follow a link to a “Get Help” button. This isn’t a criticism, it’s the reality that Roon appeals to many who have very little computing experience. Which comes full circle to @Henry_McLeod’s opening post: “It’s brittle because they have to try and make it work on everything”, … and for everyone.
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Even then, in, say, the 25 year period during which forums like this one have been helping users like us I cannot think of a better (quicker, more informed, helpful, thorough) such forum. Thank you!
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Well first impressions can be misleading to new users that have only been reading this forum for a short while. Most users have no issues; the volume of Support posts would be 10x what it is if that were not the case.
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