192kHz files not playing, skips to next track (ref#BJFNCF)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· If I select a 192khz file it will not play and then skips to next track.

Tell us about your home network

· BT Hub. No VPN. This problem has only just arisen

10

Hi @Stephen_Gay,

Thank you for your post and our apologies for the delay in responding.

Our diagnostic servers are having difficulty reaching your Roon Server machine to request logs that would contain the particular failure event.

At your convenience, please use the directions found here and send over a set of RoonServer logs to our File Uploader.

Please also share the name of any 192KHz track that Roon skipped. We’ll pinpoint what’s happening in logs and let you know how you can proceed.

Thank you again for your patience.

11

Did this issue affect only Qobuz content in your case? The Qobuz API was facing some infrastructural problems that Qobuz has since resolved.

Certain Qobuz tracks (including a large portion of their hi-res catalog) were failing to play via the API; this meant playback would suspend at 0:00 or fail entirely within Roon. The Qobuz team fixed this just before you first posted here, so we want to check to see if you’re still encountering any playback issues at this time.

If so, please share the name of the track and our team can pinpoint the issue in logs. Thank you!