Activate full membership before end of trial period

Support
1

I would like to activate full membership before the end of the trial period. How do I do this without deleting the input i have made.

2

Hi Larie and welcome :grinning:,

I’ll drop a flag here for @danny to help you through any account issues. You will be able to continue using your library and database (where edits are stored) without difficulty.

3

Thank you for the quick response

4

Hi @Larie_Holmes, I took care of this and started your full membership, you should have gotten a receipt confirming this. Thanks!

5

I cancelled my trial and will resume in a month or two. Surely the app and server will just pick up where they left off?

6

Hi @David_Crosbie, that’s correct – as long as you haven’t deleted your Roon database you’ll pick up right where you left off.

edit: If you meant “will my trial pick up where it left off”, then no, trials are not resumed automatically from where they were left off.

7

Hi Kevin

Thanks for the response. Yes I really meant when I finally get a chance to use it properly, my tagging and playlists etc will just start where I left off,

I just turned off the server install and stopped it auto loading. It hasn’t been uninstalled

8

Hi Andybob:
I will input the redeem code during free trial membership, after entering the code (life time) do I have to canceling my free trial membership?

9

Hi Steven,
I don’t know that, so let’s ask @kevin to make sure it’s done right. Welcome !

10

When I redeemed a code during my trial membership, my account did show two active subscriptions, the lifetime one and the trial. I canceled my trial subscription just to be sure :slight_smile:

11

Thanks Janne, now I also canceled my free trial membership!

Stephen

12

Hi @stephen_tai, looks like you did this correctly and your account is in good shape. Thanks!