After installing B710, can't log in

Support Nucleus Support
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Core Machine (Operating system/System info/Roon build number)
Nucleus + (94C69125AAA)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Cable modem to Netgear GS116 to Nucleus+ to Lumin X-1 via cat7 cable

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Description Of Issue
After updating to build 710 on my Nucleus+, I am unable to log in, getting the message “check internet connection.”

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A post was merged into an existing topic: Can’t login after updating

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Why has there been no answer from Support to this issue?? I can not play any music! This is UNACCEPTABLE!!

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A post was split to a new topic: Unable to log in after update

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Clearly there is a major problem with Build 710. Roon needs to step up and at least acknowledge it!

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A post was split to a new topic: Can’t login after updating

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I’ve flagged @support for you.

Might be a Nucleus specific issue. My imac Core loaded it right up and it works flawlessly in my setup.

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Sorry for the trouble here, @Tom_Bourret! Would you kindly use the directions found here and send us over a set of logs using a shared Dropbox link? We’ll take a look ASAP!

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