After the last Roon update all my PL are empty

Support
1

First real problem with Roon that I have been using daily for over 4 years, it was Thursday, February 20. After adding new albums I proceeded to a forced analysis of my music library.

For the very first time at the beginning of the scan appeared a furtive image with mention of services like Tidal, Qobuz or KKBOX that I do not have.

Scan result: 1731 albums

Normally in the storage directory there are 1891 albums

160 albums no longer appear in my Roon music library

System:

Roon remote control:

iMac with Sonoma (14.7)

Roon version 2.0 (build 1496)

Roon Server:

ROCK

Roon Server version 2.0 (build 1496)

Following this completely new problem of deleted albums, I was surprised to be offered an update of Roon with version 2.47 (build 1510) the next day.

Once the update was done, I immediately launched a forced scan of my music library, which allowed me to find the normal number of albums. I said to myself that the incident was over.

But the relief was short-lived since this morning Sunday February 23, when I launched Roon the entire music library had disappeared.

I closed the Roon Remote on my iMac, and then restarted Roon ROCK just in case.

Once this restart was done, I restarted Roon Remote which restarted the album scan. The scan was quite slow, but when it arrived all the albums were available again.

Nevertheless, I had a very unpleasant surprise when I found that all my Play Lists were empty. No music present, nothing more. The work of several years of use destroyed.

Do you have an explanation for this strange phenomenon?

Thank you for your feedback.

2

Hello again,
What’s going on with Roon updates? Because this morning once again I had a very bad surprise, all my albums disappeared from my library.
Any explanation ?
Thank you for your feedback.

3

Hey @Texas_tattoo,

It’s good to see you on the community again! Sorry to hear about your local library issues.

Based on your account admin, we’re currently seeing ~ 1883 local albums within your library. Could you please share a screenshot of your Roon Settings>Storage?

With that, can you also check the Roon Settings>General setting ‘Show hidden tracks and albums’ and see if it’s enabled?

Screenshot 2025-02-24 at 11.06.45

How is your external drive connected to your Roon Server as well as router? Can you establish a more direct connection via ethernet while we continue to troubleshoot?

We’ll be on standby for your reply. Thank you! :+1:

4

Hello Benjamin,
Answer of February 25, 2025:
Yesterday morning I had the unpleasant surprise once again when starting Roon to find that my entire music library was missing, all the albums had disappeared, nothing more.
So I closed Roon and also restarted Roon ROCK.
Once this was done I restarted Roon on my iMac, and the analysis of the music library began immediately but quite slowly. At the end of this analysis, all the albums had returned, but still no Play List. All my Play Lists are empty. That’s what worries me the most. What do you think is the cause of this? Would I have a chance of finding the contents of the Play Lists?
I would like to point out that my installation has given me complete satisfaction for several years, and that I have not changed anything. I have done all the updates proposed by Roon, and that the problem encountered is very recent.