After update Roon Arc stopped working, (even though port forwarding is set up and worked)

1

Roon Arc has stopped working again, despite not making any changes to the port forwarding I set up.

This is the diagnostic Roon shows: “{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:526,“error”:“error code: 526”},
“external_ip”: {“actual_external_ip”:“70.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“70.aaa.bbb.ccc”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”},
“multinat_autoconfig”: {“status”:“Success”,“error”:“No Error”,“routers”:1,“routers_mapped”:1}
}”

As port forwarding is already set up and not changed, I am unclear as to what to do.

1 Like
2

It’s a known issue. However, ARC will continue to work just fine.

3

My Roon Arc also stopped working, even though port forwarding rule is in place and I changed nothing. Of course it happens right before I go on vacation and need my music to follow me. :zany_face:

I am going to try Tailscale so I won’t have to depend on the port forwarding to work anymore. It was working very well for a long time until now. (Roon Core on Mac, Arc on Android.)
Error message:
{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:530,“error”:“error code: 1016”},
“external_ip”: {“actual_external_ip”:“47.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“47.aaa.bbb.ccc”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”},
“multinat_autoconfig”: {“status”:“Success”,“error”:“No Error”,“routers”:2,“routers_mapped”:1}
}

4

If you read previous responses, it appears that the error is actually NOT affecting Roon. I have successfully used Roon since posting about the error message I got.

5

Thank you and I am sorry, I somehow missed all of the replies, they were hidden when I was scrolling. Sorry, I tried turning off my Wi-Fi when in my home but the Roon Server icon on Arc was spinning but I will try to see if it allows me to play anyway. Thanks again.

6

Not affecting Roon or Roon Arc?
My issue is with Roon Arc I just tested it even though it shows I am not connected to my Roon Server and unfortunately it is not working. I will wait to see if it is fixed and try Tailscale in the meantime.

7

Sorry, I meant Arc.

8

No worries, I see there is another thread that has a lot of replies on it and others were able to access Roon Arc despite the message in Roon that it is Not Ready.
Mine won’t work though. But after some time I had to take to get Tailscale to work, it is working really well.

9

Arc stopped working again and unlike my first post I get the not ready error in roon settings and arc is not working. Same set up as original post and same error.

10

You should open a proper support ticket:

(The link above is the same as when going to Support and clicking the Get Help button, which is the proper way to involve official support. This topic here is in Uncategorized and support won’t see it)

11

Thanks. That was already done but no response yet, so I also updated this thread.

1 Like